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Nutanix Senior Technical Account Manager in Sydney, Australia

The Business

Nutanix solutions leverage web-scale engineering and consumer-grade design to converge Data Centre infrastructure (compute, storage and virtualisation) into intuitive software which delivers any application at any scale.

Founded in 2009 in Silicon Valley, we have been a publicly held company since 2016 and number 5500 Nutants world-wide. We’ve just been named 2019 Gartner Magic Quadrant Leader for Hyper-Converged Systems too, (despite the David and Goliath size differences!)

The Role

As Technical Account Manager (TAM), you will serve as a Nutanix platform professional in our industry-leading customer success team, acting as a single point of contact and voice-of-the-customer to our premier accounts and building trusted advisor relationships.

You will be a primary liaison into Nutanix business functions (Support, Engineering, Product Management, Marketing, Executive Staff), also bringing deep and broad technical expertise in Virtualisation (Hypervisor stack, specifically ESXi), Data Centre IT infrastructure (Storage, Compute, Networking)

Critically, you will be a highly proactive customer resource relied upon for your strong Business acumen and deep technical expertise.

Responsibilities

  • Develop a thorough understanding of customer business priorities, operational model/objectives, data centre environment, data centre architecture/roadmap, and their IT initiatives.

  • Develop a deep understanding of the Nutanix platform to facilitate the trusted advisor relationship.

  • Maintain awareness of customer operations as Nutanix product expert/advisor and assist with operational planning, risk management and act as an advisor for deployments

  • Act as an advocate of the customer and conduit into various Nutanix cross-functional teams & leadership, including Sales, Support, Engineering and Product Management.

  • Highlight any operations issues both unique to the customer’s deployment of Nutanix and their IT environment and those commonly experienced to facilitate visibility, risk mitigation and alignment to best practices

  • TRM will monitor unpublished issues, internal service bulletins and other exposure to proactively mitigate future issues

  • Conduct a regular cadence of operational review with the Customer on weekly incidents, field advisories, security vulnerabilities, and related root-cause analysis.

  • Conduct quarterly onsite business reviews and regular interactions with executive sponsors

  • Conduct or coordinate a twice-yearly health check on the customer’s environment

  • Coordinate issue management, escalation and resolution with Support and Engineering. Coordinate the delivery of consulting services.

  • Extract and maintain account insights and capture in TRM 360view reporting platform

  • Establish direct relationship with account stakeholders (financial, management, operational) and have regular touch points to assess TRM value delivery

  • Ensure TRM value-added processes and deliverables adhere to the scope and compliance in delivery

  • Participate in Sales Account Planning and support account penetration/pipeline growth strategies

  • While not dedicated to the customer, visit customer site on a weekly or otherwise appropriate regular basis to facilitate development of trusted advisor relationship

Requirements

  • 4+ years’ experience in an enterprise data centre environment, ideally with a leading IT infrastructure or software vendor

  • 4+ year virtualization expertise, including VMware VSphere (Hyper-V a plus). Nutanix platform knowledge and expertise preferred but not necessary

  • VCP certification and demonstrated overall VMware experience is a must

  • Demonstrated hands-on experience with similar technologies and platforms

  • 5+ year networking expertise, especially for IT infrastructure and virtualization

  • 5+ year storage expertise with leading enterprise storage solutions is preferred

  • Desired experience and/or exposure especially from a virtualization and IT infrastructure side, with/to leading enterprise solutions, including RDBMS (Microsoft SQL Server, Oracle, etc.), Microsoft Exchange, Splunk, Big Data, VDI, SAP, branch office deployments, is desired

  • Excellent local language communication, project management, presentation, and problem solvingskills required with ability to build trusted partner relationships with premier enterprise and Financial Services Industry customers. Ability to scale from technical engagements and guidance to mid-level IT management interaction.

Rewards

  • Competitive salary package, (base, super, bonus, equity and perks)

  • Comprehensive private health insurance for you and your family

  • Industry leading product, sales and industry training/certifications

  • Yearly international sales and product conferences (often in Silicon Valley Head Office or Las Vegas)

  • Career pathways to Senior TAM, Strategic Leadership or Technical Sales positions

Nutanix is an equal opportunity employer.

The Equal Employment Opportunity Policy is to provide fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, or disability. Nutanix hires and promotes individuals solely on the basis of their qualifications for the job to be filled.

Nutanix believes that associates should be provided with a working environment that enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability.

We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.

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