LinkedIn Manager, Client Solutions - Fixed Term Contract (ANZ) in Sydney, Australia

Manager, Client Solutions - Fixed Term Contract (ANZ)

Sydney

LinkedIn was built to help professionals achieve more in their careers, and every day millions of people use our products to make connections, discover opportunities and gain insights. Our global reach means we get to make a direct impact on the world’s workforce in ways no other company can. We’re much more than a digital resume – we transform lives through innovative products and technology.

Searching for your dream job? At LinkedIn, we strive to help our employees find passion and purpose. Join us in changing the way the world works.

We are looking for a Manager to lead our OSO (Online Sales Org.) Client Solutions Team. OSO is a fast-paced, high-growth team that is transforming the way advertisers connect and build relationships with their customers. In this role, you will be responsible for managing and developing our most important asset: Talent.

You will lead a team of individuals who are responsible for consulting with advertisers at medium-sized businesses across multiple verticals – and helping to ensure their long-term success with LinkedIn’s full-funnel Marketing Solutions product suite. You will also work with the sales leadership team to set strategic objectives and run the day-to-day operations for the business.

The role will include overseeing a group of front-line resources who partner with the LinkedIn Account Executive team for our mid-market and newly acquired accounts as well as driving innovation, leverage and productivity across the team.

Responsibilities :

Leadership:

  • Lead through compassionate management and inspire a level of team excellence through a deep understanding of an individual’s personal development, career goals and change management

  • Prepare effective trainings or coaching that help improve team productivity, customer satisfaction or flawless program management

  • Coach for excellence and spot areas of team or individual skill deficiency

  • Consistently lead through our LinkedIn values and culture, making team members aware and appreciate common manifestations

Leverage:

  • Collaborate and partner with the rest of the leadership team and cross-functional teams (Sales leadership, Sales Ops, Tech Solutions, Product, Insights, HR etc.)

  • Understand and help evaluate new processes, internal tools, best practices and market trends

  • Master LinkedIn process execution and constantly optimize individual and team time resources

  • Identify best practices to streamline workflow to create a seamless experience for clients at varying stages of their engagement with LinkedIn Marketing Solutions, from newly acquired first time advertisers to seasoned advertisers on the platform

Results:

  • Develop and drive programs to help team and individuals achieve revenue and segment growth goals

  • Develop programs and processes to help team execute campaigns, develop insights and create positive customer experiences

  • Be able to provide constructive event-based feedback, evaluate performance and hire exceptional talent

  • Lead and contribute to project-based work for the segment or organizational level to facilitate improvement to our LinkedIn business process or operations

  • Anticipate the needs of customers and broader team and drive internal alignment for appropriate resources to execute

Basic Qualifications :

  • 5+ years of experience in the digital advertising industry, account management or professional services

  • 2+ years of management experience

Preferred Qualifications :

  • MBA degree

  • Extensive experience working in a client-facing and quota bearing role

  • Experience leading strategic, cross-functional and change management projects

  • Familiarity with common reporting systems and tools in digital advertising

  • Excellent communication and analytical skills