Quality Technology Services, LLC Data Center Operations Technician in Suwanee, Georgia

OVERVIEW

The IT world is evolving. New technologies. New infrastructures. New and more complex customer needs. Every day feels like a shift. There’s a sense of excitement surrounding the future, but also uncertainty. That’s where QTS comes in. We’re fearlessly leading the way by redefining what it means to be a data center provider. We support next-generation cloud and hybrid colocation solutions. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

At QTS our people power us to provide expertise, technology and infrastructure for IT decision makers in complex, high-pressure environments. As one of the nation’s largest and fastest growing data center companies we help manage and protect critical data during a time of unprecedented change. The power of QTS' innovation happens when smart, creative people with a unified vision collaborate to break new ground, solve a problem, or create a solution to improve lives.

We are powered by our people.

At QTS, we know where IT is going. And we’d like to invite you to join us.

TheData Center Operations Technician (DCO Tech) is responsible for assisting customers on the Data Center floor both in person and via the telephone, performing customer equipment installs, managing tickets within the define ticketing system, communicating and escalating alerts and customer requests to systems engineers for resolution, and completing tasks pertaining to computer hardware, software or operation systems. The level of technician is determined by experience.

The data center is a 24x7 operation and thus availability to work shifts is important.

RESPONSIBILITIES, other duties may be assigned

  • Provide remote hands and eyes for customers.

  • Hardware and software configurations and installation of managed products.

  • Completing new cabling projects and managing existing cabling plant.

  • Create tickets within the established ticketing system to address customer calls, data center facility, network and/or system related alerts.

  • Maintain accurate and detailed logs within the established ticketing system for customer calls and system alerts

  • Communication and escalation steps taken to ensure prompt resolution of data center facility, network and customer related issues.

  • Install cabinets and customer equipment based on documentation provided by provisioning and established Data Center Operation procedures.

  • Work with customers, other systems engineers, and management to communicate ticket status.

  • Manage Tickets

  • This includes ensuring tickets are being opened, worked and escalated based on set standards

  • Review all resolved tickets to ensure properly documented resolution.

  • Ensure details of the problems and steps taken to resolve ticket are documented

BASIC QUALIFICATIONS

  • Technical college degree or equivalent professional experience

  • One or more years of experience working in a Data Center, NOC or similar environment

  • Proficiency with MS Office Suite

  • A+, Copper and Fiber Installer I Certifications (must be completed within first 12 months of hire if not certified)

PREFERRED QUALIFICATIONS

  • MCP, BOD OEM (Panduit, Corning), Network+, BICSI Installer I certifications.

KNOWLEDGE, SKILLS AND ABILITIES

  • Excellent interpersonal skills with the ability to interface with all levels of the organization

  • Acquire and apply job-related knowledge within set guidelines and expectations.

  • Manage complex situations during off management hours - single point of contact

  • Position may involve frequent typing, standing, walking, pushing, pulling, bending, reaching and lifting. Lifting requirements may range from <10 lbs. - 50 lbs. on a regular basis, with heavier weights done in conjunction with other individuals or lifting aids.

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We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

Job ID2018-2221

CategoryData Center Operations and Facilities