Teladoc Community and Support Manager in Sunnyvale, California
Teladoc has an exciting position in our Sunnyvale office! We are looking for a self-starter, hard-working, passionate individual to own the communication and relationship with our fast-growing community of members and counselors. This is an all-around versatile position where you get to wear many hats in a nimble environment. Your roles will span over customer service, account management, product, training, and everything that makes our community better!
WHAT YOU WILL BE DOING:
You will be the contact point and liaison for both members and counselors.
You will use email, phone and IM to assist our users by resolving day-to-day issues, ensuring high level of service, providing outstanding support and improving their experience.
You will recruit, interview, credential, onboard, and train new counselors who join us.
You will proactively outreach and maintain productive communications with members and counselors to get feedback, improve satisfaction, and prevent churn.
You will assist and take part in recruiting talented team members to the company.
You will initiate, own, coordinate and be responsible for special projects that involve counselors or other third parties.
You will help our product and service get better by funneling users' feedback, issues and requests into the product's roadmap.
You will take part in marketing, PR, and brand awareness initiatives.
You will take part in the product's QA - performing regular and initiated testing to the product’s performance, features and functionality.
You will handle general administrative work when needed.
WHAT YOU MUST HAVE:
Graduate Degree in counseling, psychology or social work
Ability and willingness for occasional work over weekends
Tech-savvy, ability to grasp, operate and master complicated computer systems
Ambitious, hard working, execution-oriented, eager to get results and succeed
Analytical and very metrics driven
Excellent communication - oral and written
Ability to present and convey ideas clearly and confidently
Time management and organizational skills
Curiosity about everything