Results Physiotherapy Patient Support Lead in Sugar Land, Texas

Results Physiotherapy is an outpatient orthopedic physical therapy company committed to helping people live without pain. We do this by offering world class physiotherapy in a setting that exemplifies clinical excellence. Our standards are the result of our dedication to offering continuing education and professional development to our employees in a culture that is based on friendship. Our reach extends to 9 states in the Southeast Region of the United States, as well as Texas, and includes over 140 clinics, with continued plans to expand underway.

Do you enjoy working with people in a fast paced environment? Are you motivated by the desire to deliver a quality personal experience for every patient from the front desk, while answering phones, scheduling appointments, completing paperwork and directing others? Does the thought of contributing to the clinic’s success by administering training, performance management, communicating changes to policies and procedures and managing the referral process sound exciting to you? Do you like the thought of leading a team of dedicated, hardworking individuals?

Due to continued growth, we currently have an opening for a full time Patient Support Lead. Our Patient Support Leads are a critical part of our clinic’s infrastructure as they are the liaison between patients and Physical Therapists, and oversee the Support Staff team.

  • Ensure support staff are completing duties as assigned, provide ongoing training and performance management, communicate policy and procedural changes to the team.

  • Work closely with the Lead Therapist to ensure clinic performance goals are met.

  • Communicate with the Regional Coordinator and/or Operations Manager regarding staff or clinic concerns.

  • Schedule new and existing patients: obtain pre-certification, authorization, prepare patient charts as appropriate. Process discharged charts.

  • Enter new patient demographics and insurance information into system accurately and in a timely fashion

  • Fax, file, and maintain log for physician approval of evaluations and re-evaluations.

  • Collect payments and manage cash box and bank deposit.

  • Process medical records requests for active patients.

  • Track referral and visit information to prepare weekly statistical reports.

  • Prepare supply orders and maintain adequate supply inventory.

  • Monitor clinic appearance and cleanliness, insure infection control policies are maintained and documented appropriately in record logs.

  • Schedule fire and safety drills.

  • Performs other tasks as described on admin and tech job descriptions and as assigned by management.

  • Experience managing a team.

  • The ability to prioritize, organize and execute tasks in a changing environment.

  • Demonstrated experience in delivering exceptional customer service to internal and external customers.

  • Strong interpersonal skills, to include verbal and written communication.

  • Experience with MS Office and possess the ability to learn new computer programs.

  • Willingness to travel and work at other clinics as needed.

  • Ability to work as needed during clinic’s hours of operation: 7am-7pm, Monday to Friday.

ID: 2018-3209

External Company URL:

Street: 2735 Town Center Blvd N, Suite N