Dignity Health Patient Accounts Rep II in STOCKTON, California


is a member of Dignity Health . The word "dignity" perfectly defines what our organization stands for, showing respect for all people by providing excellent care. St. Joseph's Medical Center, was founded in 1899 under the direction of the Dominican Sisters of San Rafael, is a not for profit, fully accredited, regional hospital with 395 beds, a physician staff of over 400, and more than 2,400 employees. Specializing in cardiovascular care, comprehensive cancer services and women and children's services including neonatal intensive care. St. Josephs is the largest hospital as well as the largest private employer in Stockton, California. Nationally recognized as a quality lead, St. Josephs is consistently chosen as the "most preferred hospital" by local consumers.


Position Summary:

REP II, PATIENT ACCOUNTS (PRE-BILLING, BILLING &/OR FOLLOW UP) Processes medical claims to appropriate payer. Knowledge of PC claims transmission preferred. Performs follow-up activity to ensure payment of claims. Answers questions and concerns presented by patients, physicians, insurance companies and other hospital staff. Performs research of accounts that may need additional charges or adjustments. Answers incoming correspondence. Performs Quality Control Procedures.

REP II, PATIENT ACCOUNTS (COLLECTION CLERK) Audits patient no-response reports and prepares accounts for assignment to the credit bureau. Processes all return mail. Performs file maintenance. Establishes payment plans, completes contracts and audits payment plan accounts to ensure they are paid. Answers incoming phone calls. Answers questions and concerns presented by patients, physicians, insurance companies and other hospital personnel.

REP II, CUSTOMER SERVICE Responsible for interfacing with the patients, insurance companies and physician’s offices. Demonstrates efficient and courteous customer service that includes assisting in person or on the telephone. Responsible for identifying and distributing daily correspondence. Responsible for taking payments and balance of Cash drawer on a daily basis. Duties include handling credit card payments according to Payment Card Industry Data Security Standards (PCI-DSS). In addition to the normal background check, a credit check screening will be completed in compliance with Dignity Health policy.

REP II, CREDIT ANALYST Processes daily and monthly credit reports. Responds to written correspondence relative to overpayments on the patient accounts. Responsible for intensive research and calculation of refunds to patients or Insurance companies.

REP II CASHIER Performs posting and balancing of cash according to established accounting procedures. Prepares remittance advices, listings and provider vouchers. Contacts insurance companies and patients for corrections on payments. Answers phone calls. Answers questions and concerns presented by patients, physicians, insurance companies and other medical center personnel.



  • Three (3) years computerized medical billing required or 1-2 years experience in Medical Business Office

  • Basic knowledge of governmental and managed care programs billing required

  • Typing 45 wpm, 10 key by touch. PC skills required


  • Medical terminology preferred

  • High School graduate or equivalent

  • Excellent verbal and written communication skills needed

  • Must demonstrate caring and confident approach.

  • Proficient in math and analytical skills.

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Dignity Health is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected Veteran status or any other characteristic protected by law. For more information about your EEO rights as an applicant, please

If you need a reasonable accommodation for any part of the employment process, please contact us by telephone at (415) 438-5575 and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this telephone number.

Job ID 2018-68425

Employment Type Per Diem

Department Patient Accounting

Hours / Pay Period 8

Facility St Josephs Medical Center

Shift Day


State/Province CA

Standard Hours As defined by the CBA and business needs.

Work Schedule 8 Hour