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Apple Apple Support College Program - Pennsylvania State University in State College, Pennsylvania

Apple Support College Program - Pennsylvania State University

State College,Pennsylvania,United States

Students

  • Real passion for customer service and ownership of the customer experience including comprehensive issue resolution

  • Potential for tailoring communication and style to differing audiences

  • Able to self-manage and work independently in a fast-paced, constantly changing environment

  • Teamwork mentality with aptitude for sharing expertise and appreciating feedback

  • Effective time management including ability to multi-task, organize and prioritize

  • Ability to research and grasp technical information across multiple tools while talking with customers

  • iOS, Smartphone, Tablet, PC or Mac experience

  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn while accepting new challenges

Description

As an Apple Support Advisor, you'll support many of our popular products, form iPhones to iPads to MacBooks to desktop Macs. As our customers' first point of contact, you'll be the friendly voice of Apple, providing extraordinary customer service, troubleshooting, and technical support. We'll rely on you to listen to our customers and use your technical knowledge, creativity, and passion to meet their needs. Your interaction will remind them that behind our great products are amazing people. We believe our individual backgrounds, perspectives, and passions help us create the ideas that move all of us forward. Not sure if you have it all? Trust us. We'll train you to be the best. This position comes with competitive pay, eligibility to participate in our company stock plan, paid time off, employee product discounts, and dedicated resources to support your ongoing growth and career development. You may even qualify for tuition reimbursement.

Education & Experience

Students must be enrolled at a participating university 2.7 GPA preferred

Additional Requirements

  • Availability to attend approximately 6-9 weeks of required online training on a fixed schedule that may include weekends (Training may be either 24 or 40 hours per week depending on hire date)

  • Capacity to work three week days between the hours of 4:00 p.m CST and 10:30 p.m. CST, including weekends and holidays between the hours of 7:00 a.m and 10:30 p.m CST, with the possibility to flex up or down hours depending upon business needs

  • Successful completion of a pre-employment assessment and background check

  • Successfully complete initial training

  • Minimum typing speed of 40 WPM while in conversation with customers

  • A quiet workspace, ergonomic chair, and desk

  • High-speed Internet service (10 Mbps download and 3 Mbps upload at your address, with less than 150 ms latency) from a reliable provider

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