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Raymond James Financial, Inc. Statements & Confirmation Product Specialist in St. Petersburg, Florida

Description

JobSummary:

Under

minimal supervision, with a high level of autonomy, uses specialized knowledge

and skills obtained through education, industry experience and/or specialized

training to provide oversight and support with regard to Raymond James

statements and trade confirmations. Responsibilities include ensuring

that statements/confirms are produced and delivered in an accurate method that

meets firm and regulatory requirements with consideration to potential risk

exposure to the firm. Partners with multiple product areas, business

units and IT to research issues or problems, recommend a course of action, and coordinate

complex enhancements. Additionally, serves as a subject matter expert

with tactical and functional responsibilities on project teams and leads

multiple User Acceptance Testing (UAT) efforts to ensure accuracy with regard

to changes. Minimal guidance is provided to perform varied work that is

time sensitive and difficult in character requiring evaluation, originality and

ingenuity to make complex decisions with the potential for risk to the firm.

Resolves or recommends solutions to complex problems. Regular contact

with internal customers is required to identify, research, and resolve

problems.

Essential Duties and Responsibilities:

  • Ensures integrity of statement/confirm documents through oversightof document content, production and printing processes.

  • Collaborates with trading groups, Raymond James subsidiary groups,internal operations departments, legal, compliance, IT and marketing toresearch, document, and facilitate complex data changes to Raymond Jamesstatements and trade confirmations that support firm and regulatory guidelines.

  • Determines and defines complex business requirements withstakeholders to recommend data and format changes that enhance the clientexperience, supports firm initiatives, and reduces firm risk. Coordinates inputand efforts across multiple departments, analyzing and researching data, andfacilitating necessary communication.

  • Leads functional testing for statement and confirm applicationincluding gathering test data, writing test cases, testing against functionalrequirements, managing remediation and retesting defects.

  • Partners with auditing and managers across multiple departments toidentify opportunities to decrease risk associated with managing the statementand confirm process. Follows through and manages recommendations which supportrisk management. Acts as a liaison with internal and external auditorsregarding requests and inquiries.

  • Manages the production process for statements/confirms includingcoordinating pre-production quality assurance reviews, overseeing returned mailprocedures and business continuity (BCP) efforts, following internal processesfor documenting requests or issues, and facilitating manual tasks associatedwith regulatory oversight within the statement and confirm process.

  • Develops audio-visual materials and facilitates presentations tobusiness stakeholders and branch personnel.

  • Provides administrative and analysis support to assigned projectmanagement teams and serves as liaison with technical and vendor support.

  • Performs some data analysis to support and implement businessprocesses and decisions.

  • Performs complex research across multiple departments toidentify and address problems or complaints.

  • Influences product and operational support areas to facilitatechange and incorporate processes that support the production of accurate andeffective statements/confirms.

  • Performs other duties and responsibilities as assigned.

Qualifications

Knowledge,Skills, and Abilities:

Knowledge of:

  • Fundamental investment concepts, practices and procedures used inthe securities industry.

  • Basic principles of banking and finance and securities industryoperations.

  • Financial markets and products.

  • Intermediate level business case analysis.

  • Formal data testing concepts.

Skill in:

  • Defining and clarifying project requirements and parametersrelated to complex business concepts.

  • Creating and implementing data testing related to data integrity.

  • Maintaining business process documentation.

  • Developing audio-visual materials and presentations.

  • Developing effective communications to help educate/informregarding product specifications or changes.

  • Operating standard office equipment and using required softwareapplications.

  • Intermediate knowledge of Microsoft Office products including, butnot limited to Outlook, Word, and Excel.

  • Excellent time management and organizational abilities.

  • Influencing and impacting others in pursuit of high standards andaccountability for work.

  • Advanced problem solving.

Ability to:

  • Proficiently multi-task a variety of duties while producing highquality work output.

  • Become a subject management expert with regard tostatements/confirms and other operational processes that could impact them.

  • Efficiently draw logical conclusions and interpret results in aconsultative manor.

  • Qualitatively and/or quantitatively process data.

  • Partner with other functional areas to accomplish objectives.

  • Attend to detail while maintaining a big picture orientation.

  • Read, interpret, analyze and apply information.

  • Organize, manage and track multiple detailed tasks and assignmentswith frequently changing priorities in a fast-paced work environment.

  • Communicate effectively, both orally and in writing.

  • Work independently as well as collaboratively within a teamenvironment.

  • Participate in aspects of the Software Development Lifecycle andProject Management Methodology.

  • Provide a high level of customer service.

  • Work under pressure and time constraints.

  • Understand and explain complex concepts.

Educational/Previous Experience Requirements:

  • Bachelor’s Degree (B.A.) in a related discipline and a minimum oftwo (2) years of extensive data analysis experience in the financial industry.

or

  • Any equivalent combination of education, training and/orexperience approved by Human Resources.

Licenses/Certifications:

  • None Required.

Job: Operations

Primary Location: US-FL-St. Petersburg-Saint Petersburg

Organization Operations & Administration

Schedule Full-time

Job Shift Day Job

Travel No

Req ID: 2000991

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