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Comcast Enterprise Account Manager - St. Paul, MN in St. Paul, Minnesota

Military Experience Welcomed! Benefits for new hires start on Day 1. Summary: Provides strategic account management and financial sales leadership for an assigned portfolio of existing Mid-Market customers. The EAM is primarily focused on maintaining and growing existing customers with existing Metro Ethernet and Advanced Voice services as well as large coax-based customers that are interested in growing their business and building their network. Develop and manage strategies for high value Mid-Market accounts including incremental revenue opportunities and retention of embedded services. Primary Responsibilities: Retain and renew assigned customer accounts through solution-based selling and account management via phone calls, email and in-person visits. * Build fiber-based network solutions for complex Comcast Business customers including designing solutions with multiple products among multiple locations * Demonstrated understanding of advanced voice services, complex fiber and coax customer management, fiber-based product and all Comcast Business products * Interface with various levels of sales, operations, engineering, and other functional groups to ensure order flows appropriately. * Drive unit growth through solution-based selling to a base of growing customers by cross-selling new Lines of Business (LOBs), adding new customers sites. * Grow revenue by upgrading existing products, renewing contracts and recontracting service agreements * Operate multiple systems to build, track and monitor sales opportunities. * Maintain a satisfactory Net Promoter Score (NPS) within assigned customer base. * Enhance customer satisfaction through regular contact and problem resolution. * Regularly interface in-person and over-the-phone with customers to provide custom solutions to business needs * Demonstrated experience of growing customers with additional products and services * Understanding of company capabilities and service, and effectively communicates all offerings to the client. Core Responsibilities: * Meet or exceed monthly quota through identification and closing of incremental sales and revenue opportunities. * Renew customer contracts to protect and grow existing revenue streams. * Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts. * Initiate and deliver proposed solutions to meet the needs of the assigned customers as it relates to Advanced Voice and other Business Class products, as appropriate. * Maintain customer satisfaction and serve as the primary escalation point for any customer issues that arise. * Manage the cultivation, execution and delivery of sales and services to local and Regional accounts in the Enterprise and mid-market segment. * Collaborate with Sales, Finance, and Operations leadership to develop specific account management plans to meet assigned accounts needs and an overall strategy to optimize sales and retention opportunities. * Position and sell Comcast Business Class services across multiple organizational levels including but not limited to C-level and Executive level personnel. * Management of existing revenue, sales opportunities, quota, funnels and forecasts consistent with Region, Division, and Corporate sales, service, and operational goals and objectives. * Consistent exercise of independent judgment and discretion in matters of significance. * Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary. * Other duties and responsibilities as assigned. Requirements: Education Level: Bachelor's Degree or equivalent experience with Account Management or Advanced Voice services. Years Experience: Generally requires 6-9 years related experience Preferred: * Account Management skills required in order to create, maintain and enhance customer relationships * Minimum 3 years of Account or customer management * Detail oriented * Technical compe