CACI International Operations Bridge in Springfield, Virginia
The Integrated Operations Bridge is responsible for providing support to the COMM Mission Director by providing on-site technical expertise to detect, monitor, and manage enterprise services. This includes ensuring the timely exchange of situational awareness information, correlation or network incident, coordination with commercial and external service providers, customer impact assessments, coordinating maintenance activities, technical support, report creation and analysis, network lockdown support, incident and problem management support, as well as providing some quality assurance and training duties.
What You'll Get To Do:
Maintains an Operations Bridge collaborating with the Integrated Service Desk Enterprise Management Operations Center (EMOC), external agencies/customers, and field units.
Provides Situational Awareness support to the Comm Mission Director to include updating reports, pass down documentation, master station logs, monitor chat rooms and communicating ongoing impacts to service operations.
Leverage Enterprise Management tools and analytics to correlate service impacts, service availability, service capability, SLA conformance, and other service related trends.
Proactively monitor high priority incident tickets impacting VIPs, Mission/Business/Enterprise critical services.
Supports the Government with situational awareness of world, national, or local events (e.g., natural disasters, civil unrest, low intensity conflicts, acts or terrorism) and correlates impacts to Enterprise Operations Squadron managed and monitored systems.
Provides operational coordination for network event and incident management functions.
Prepares daily network availability briefings, charts and reports for the COMM MD to provide to Government leadership.
Coordinates planned maintenance and corrective maintenance with commercial carriers and affected customers.
Supports the Government by performing daily ad hoc taskings from the COMM MD.
Generates situational awareness notification via various messaging systems for distribution to customers.
Provide technical assistance when requested by the Comm Mission Director in support of defined duties.
Provide coordination, data collection, and other support to the After Action Report process.
Integrate ITIL V3 best practices into existing documentation, provide process improvement recommendations, and assist in maintaining governance documentation.
Shift Information: Shift Work (12 hours a day, 7 days a week) rotation of shifts occurs every 3 months 0600-1800, 1800-0600, or day 8 hours
You'll Bring These Qualifications:
Active TS/SCI with a Poly required
6+ Years of Service Operations Experience including collaborating and directing resources supporting mission critical operations
BS degree in Business or Information Technology related field
8570 IAM Level I Compliance: Security+, Certified Authorization Professional (CAP), or Security Leadership Certification (GSLC)
Working knowledge or network operations and IT services
Excellent written and verbal communications skills
Excellent customer service skills
ITIL V 3 Foundations, ITIL Service Operations or ITIL Service Operations Analysis
AWS Associate or better
What We Can Offer You:
We’ve been named a Best Place to Work by the Washington Post.
Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives.
We offer competitive benefits and learning and development opportunities.
We are mission-oriented and ever vigilant in aligning our solutions with the nation’s highest priorities.
For over 55 years, the principles of CACI’s unique, character-based culture have been the driving force behind our success.
CACI employs a diverse range of talent to create an environment that fuels innovation and fosters continuous improvement and success. At CACI, you will have the opportunity to make an immediate impact by providing information solutions and services in support of national security missions and government transformation for Intelligence, Defense, and Federal Civilian customers. CACI is proud to provide dynamic careers for employees worldwide. CACI is an Equal Opportunity Employer - Females/Minorities/Protected Veterans/Individuals with Disabilities.
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