Aspiration Software LLC NGA Process Improvement Specialist-TS/SCI in Springfield, Virginia

NGA Process Improvement Specialist-TS/SCI

Business Process ManagerSpringfield, Virginia



Description:Provide Process Improvement Specialist Services to the Service Operations Office (TOC), the Service Performance Office, and the Corporate Services Office (TOZ).Duties:• Collect analyze and report on IT service performance data through Metric Reviews at the office level with a summary provided/briefed to the Secure Operations Group (TO) Leadership on a monthly basis.• Collect data and provide reports on Infrastructure Service Provider (ISP) performance to inform data driven decisions at the monthly Secure Operations Group (TO) Metrics Reviews.• Prepare graphics, charts, and analyses in support of routine and ad hoc IT service performance reporting as required by the Operation Control Office (TOC) and the Service Performance Office (TOP) Leadership.Skills and Experience: Experience: 3-6 years of experience in distinct functional or cross-functional analysis/assessment methodologies and associated tools. Experience may be broad-based crossing multiple markets (i.e., Government and industry).• Relevant knowledge of CMMI and ISO methodologies and best practices.• Experience collaborating on the activities of engineers, specialists or other staff as necessary on activities related to the specified discipline. Experience in designing new processes and the ability to direct implementation activities.Education:Bachelor’s Degree within the Technology, Management or Business related fieldCertification: ITIL (must get within 6 months of award)Desired Certification:CMMI, ISO, Six Sigma