LINCARE, INC. Sales Rep Account Manager in Springfield, Missouri
JOB DESCRIPTION The Account Manager serves as a direct point of contact for all customers and clients at all levels; point person in the resolution of issues, coordination of services, and client relations; works with the direct support staff and management team in securing optimal performance associated with special projects and continuity of care. * Develop relationships with clients * ask for their feedback and provide feedback to the marketing units for purpose of enhancing the quality of service * Present and explain proposals, reports, and findings to clients * Analyze technology, resource needs, and market demand, to plan and assess the feasibility of projects * Receive and answer calls from the clients or client service units in relation to the clients requests or questions * Plan and modify services to meet customer needs * Confer with customers to assess needs and to determine requirements * Collaborate with sales teams to understand customer requirements, to promote the sale of company services, and to provide sales support * Secure and renew orders and arrange delivery when necessary * Develop, present, or respond to proposals for specific customer requirements * Prepare and deliver presentations that explain services to customers and prospective customers * Prepare and make report on market analysis, competitor analysis, and market trends * Develop and maintain a well-coordinated internal relationship with key decision makers within client organizations * Conduct reviews on accounts on regular basis to evaluate clients demands and usage of account * determine types of services/products and prices/fees satisfying the clients needs as well as the organization s objectives * Conduct weekly review of promotional activities to enhance the motivation and identify development potential to maximize the profit of the organization and clients satisfaction * Keep management apprised of all progress as well as any issues with customers, and make thoughtful recommendations for resolving any issues * Assists patient enrollment in a Prescription Assistance Program PAP as needed for financial support or direct nurse teaching regarding their medication * May also refer patients to their physician office nurse if the PAP program does not have nurses on staff * Rotates as a Member, Quality Improvement Committee * Travels to client sites to deliver training and address concerns regarding the web portal client relationship management when sales staff is unable to conduct training * Researches and responds to inquiries from the sales team * Ensure that clients know to use the services and provide assistance if necessary * Minimum of two years related client relations experience and/or training; or equivalent combination of education and experience * Knowledge of the pharmaceutical industry * Must be 18 years of age or older CERTIFICATES AND LICENSES: * Valid Driver s License Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans Apply Not ready to Apply*Employer's Job# J3N3M66ZT8CG3H63HX7Please visit job URL for more information about this opening and to view EOE statement.