Vertiv Corporation Primary Site Engineer in Spokane, Washington

DESCRIPTION/RESPONSIBILITIES: Why Vertiv? - Competitive benefits: Medical, Vision, Dental, Prescription plans, Paid Holidays, 401k, Profit Sharing and a generous paid time off plan. SUMMARY: Act as the Single Point of Contact on behalf of Vertiv Services for all customer requirements. Manage assigned account with Key Deliverables addressed within the Account Implementation Plan. Functions as Customer advocate and interface between all Vertiv departments. DUTIES & RESPONSIBILITIES: 1.Manage all activities for a select customer account. Including but not limited to factory testing, start-up, site acceptance testing, sales interaction, contract management, and service delivery 2.Provide first level of tech support to speed up problem resolution. 3.Develop and maintain Account Plans to achieve both long and short-term objectives within assigned accounts. 4.Lead, direct, and coordinates the work of Technicians, Service Partners, and external Partners as needed. 5.Represent Vertiv at all post-sale, customer and contractor meetings for projects. 6.Coordinate all site activity including, start-up, preventive maintenance, proactive service, and emergency service for assigned customer. a. Review site testing requirements and service items provided on the sales order b. Review customer or third-party test procedures, match to what was sold with the order c. Assist District Manager in man-power requirements d. Facilitate gathering all documentation for project e. Verify tagging of equipment and opening start-up & site testing tickets f. Assist contractors as required. g. Coordinate subcontracted services. 7.Verify all tools and resources are onsite and/or coordinated for all site activity. a. proper test equipment and heavy equipment (such as load banks), ensure all is on site at the times required 8.Work directly with suppliers on problem resolution (such as switchgear and breaker vendors). 9.Monitor all activity for timely completion, work with Sales Associate and District Manager on providing quotes for additional services not paid for, or excess labor requirements resulting from delays beyond Service control. 10. Resident assignment at the account location to grow customer relationship and monitor service performance if required by the customer. 11. Partner with LS Sales to assist in warranty and renewal capture as well as time and material opportunities. 12. Identify potential equipment sales leads and coordinate with applicable sales office to provide site application assistance as necessary. 13. Develop and grow relationships with key departments and/or partners essential to the support of your account. 14. Own the resolution for all emergency service calls for assigned accounts. 15. Manage account KPI's to ensure both customer and department performance metrics are met. 16. Responsible for conducting performance reporting including Quarterly Business Reviews for assigned account(s). 17. Other duties as required. REQUIRED SKILLS: KNOWLEDGE, SKILLS & ABILITIES: 1. Required experience (one or more of the following) a. ASEET - preferred b. ASMET c. Minimum CE level III or Equivalent industry or military experience 2. 3+ years experience of client-facing activities. 3. Factory certified on a variety of products that interact with Liebert systems: a. Possess a working knowledge of Electrical Power Distribution, Generators, Switchgear, Automatic Transfer Switches, et al. 4. Solid foundation of OHM's law and electronic, electrical power theory and application including thorough understanding of applicable safety procedures 5. Must be able to read and interpret electrical one-line diagrams and blueprints 6. Ability to give technical assistance via the telephone to internal or external c