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Raymond James Financial, Inc. Transfer Associate in Southfield, Michigan

About Us:

Founded in 1962, Raymond James Financial, Inc. is a Fortune 500 diversified holding company providing financial services to individuals, corporations and municipalities through its subsidiary companies engaged primarily in investment and financial planning, in addition to capital markets and asset management. Headquartered in Florida, Raymond James Financial has approximately 7,500 financial advisors in 3,000 locations throughout the United States, Canada and overseas. With 119 consecutive quarters of growth and Service 1 st culture, Raymond James Financial aims to be the premier alternative to Wall Street.

Job Summary:

Under general supervision, uses developed skills obtained through experience and training to complete the process of external transfers of client’s assets. This position is composed of researching complex problems, monitoring work flow, maintaining department statistical information and providing operational support to our clients. Associate in this role are expected to provide excellent customer service, professionalism and superior support to internal and external clients.

Essential Duties andResponsibilities:

  • Reviews and approve client requests to transfer accounts to andfrom contra firms.

  • Screens incoming or outgoing client requests and verifies allnecessary legal documentation that accompanies the client signed documents.

  • Scrutinizes information contained in all types of transferforms and letters of authorization.

  • Maintains detailed records/notes to ensure all client requests arecompleted within regulated time allotment.

  • Reconciles client accounts accurately.

  • Effectively creates and distributes client correspondence.

  • Assists management in identifying procedures and policies that areoutdated or ineffective.

  • Assists management to improve department productivity throughparticipation in unit meetings, ongoing training and self-development.

  • Answers mail, phone calls and email inquiries with exemplaryService 1st professionalism.

  • Performs general clerical activities, including faxing, copyingand filing.

  • Assists other areas of the department with various functions whenvolume is high and/or staffing levels are low.

  • Performs box count on a rotational schedule when needed.

  • Occasionally leads monthly functional team meetings.

  • Performs other duties and responsibilities as assigned.

Knowledge, Skills, and Abilities:

Knowledge of:

  • Each type of security held by the firm and an understanding of thesimilarities and differences of each security, especially in terms of theircomplexities.

  • Various industry rules and regulations that must be followed whentransferring accounts.

  • Other Home Office Operations departments.

  • Various required legal documentation needed to process requests.

Skill in:

  • Organizational and time management to prioritize workflow andensure duties and projects are completed by the stated deadline.

  • Reasoning and problem solving to research and resolve complexproblems.

  • Operating standard office equipment and using required softwareapplications, including Microsoft Office applications (Word, Excel, PowerPoint, Outlook and Access) sufficient to create documents, spreadsheets, andbusiness correspondence.

Ability to:

  • Work independently and in a team environment, seeks out supervisorwhen needed.

  • Understand the firm risks when transferring clients’ assets.

  • Effectively communicate and interact with all levels ofmanagement, other associates and counterparts at other firms.

  • Demonstrate efficiency and flexibility in performing detailedtransactional tasks in a fast-paced work environment with frequentinterruptions and changing priorities.

  • Work well under stress created by time deadlines, workflow volumechanges, and telephone/associate inquiries.

  • Understand the various legal documents required by variouscompanies in order to process client requests.

  • Learn and apply new information, skills, and processes, quicklyincluding the various regulations, back office systems and imaging system.

  • Interpret financial statements.

Educational/Previous ExperienceRequirements:

  • High School diploma or equivalent with a minimum of two (2) yearsof customer service and/or securities related experience preferred.

  • or

  • An equivalent combination of education, experience and/ortraining.

Licenses/Certifications:

  • None required.

Job: Operations

Organization: Operations & Administration

Title: Transfer Associate

Location: MI-Southfield-Southfield

Requisition ID: 1902297

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