AT&T Technical Sales Manager in Southfield, Michigan
Overall Purpose: Directs and supervises a group of Technical Sales Consultants to assure successful customer integration and implementation of company products, services and solutions. Key Roles and Responsibilities: Supports Company strategy by ensuring Company sales goals are achieved through proper determination of how the company can meet customer requirements and system configurations within time and cost constraints. Plans and allocates work among the technical support team to ensure quality pre/post sale support on integration and implementation of Company products/services/systems/solutions. Ensures technical support team members are kept up-to-date on new Company products and enhancements to existing products. Maintains extensive knowledge of engineering and complex aspects of Company products and services. Manages the work efforts of individual contributor direct reports. Influences decisions regarding hiring, firing, performance appraisals, and pay reviews. Responsible for coaching and developing direct report subordinates. Education: Typically requires a Bachelor degree or equivalent. Experience: Typically requires 8 to 10 years direct work experience and one year leadership responsibility Supervisory: Yes.
Principal Functional Skills / Competencies associated with this Title:
Business and Financial Acumen
Customer-Centric Solution Development
Knowledge of Product Line
Managing Multiple Priorities
Territory / Module Management