APL DDSM Performance Manager in Singapore, Singapore

Part of the CMA CGM Group, APL is one of the world’s leading ocean carriers, providing world-class container shipping and terminal services, as well as intermodal operations supported by leading-edge IT and ecommerce.

APL offers transcontinental cargo shipping across Asia, North and South America, Europe, the Middle East, the Indian subcontinent and Australia through more than 90 weekly services, calling ports in over 50 countries worldwide.


Brief Description

  • Manage & improve the global Demurrage, Detention, Storage, Reefer Monitoring (DDSM) collections

  • Define and monitor / audit DDSM process implementation

Key Result Areas

  • Manage & drive DDSM collections to meet Company target

  • Build and monitor DDSM strategy / policy / process

  • Publish / Communicate DDSM performance with Agency / Region

  • Lead change management for DDSM

  • Provide DDSM analysis to address the issues / improvement area

Key Accountabilities

  • Manage DDSM process across all geographies

  • Track un-billed Demurrage & Detention to ensure invoiced timely

  • Publish the dashboard of Demurrage & Detention performance

  • Lead to review and benchmark DDSM tariff

  • Compile budget of Demurrage & Detention

  • Analysis and control the Demurrage & Detention pre and post adjustment

  • Prepare presentation to the Mgmt meeting (Trade Meeting, Synergy Meeting etc)

  • Centralize D&D billing to GSSC

  • Coordinate with Core LARA project to meet the project milestones

  • Lead the Change Management for the LARA on-boarding.

  • Provide the AD Hoc analysis per superior

Key Requirements

Education : Bachelor’s Degree preferably in business analysis, business management or economics from an established and reputable university is a prerequisite.

Experience :

  • Significant working knowledge of key APL applications and business activities in at least one of the following functional areas: Customer Service, eCommerce, Sales & Marketing, Land Transportation, Equipment Management, Network Management.

  • Minimum of 5 years combined in IT or Liner Business front line management position; experience must have included project management or work as business analyst; experience at both front line office and regional level preferred.

  • At least 3-5 years of Manager position experience

Skills Set

  • Strong analytical thinking and problem solving skill

  • Strong written and verbal communication/interpersonal skill to communicate effectively with all levels of employees

  • Program / Project Management skill

  • Organization and planning skill

  • Information technology including advanced MS office skill

  • Leadership and management skill

  • Excellent MS Office skill


  • Thorough knowledge and use of information

  • Knowledge of shipping business/industry

  • Technology related tools for analysis, reporting and decision making purposes

  • Familiarity with APL systems including Walker, BVA, CPAS and STAR

  • Experience in Business Process Management

  • Ability to handle stress

  • Ability to deal with details

  • Dealing with Ambiguity

  • Drive for result

  • Creativity and innovative thinking.

  • Experience in other shipping line functions like Sales, Operation and/or Finance.

  • Team building capability

**Salary package (local) & job title shall commensurate with experience.

**Please send a copy of your resume to Carita.liu@apl.com & Cynthia.soh@apl.com (in word format) together with a para (or pointers) why you are suitable for the role, with the reason/s for you to consider a move from your current/latest organisation, your current/latest salary details (i.e. monthly base salary, any AWS, variable bonus and/or other fixed cash allowances), expected salary & your notice period/earliest joining date.

**Kindly note that only short-listed applicants will be contacted.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group & APL / NOL does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group & APL / NOL will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group & APL / NOL explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group & APL / NOL.

APL is part of the successful CMA CGM Group, the world's 3rd largest container shipping company