Microsoft Corporation Technical Account Manager in Shanghai, China
The Technical Account Manager (TAM) plans, manages and reviews the delivery of support services that drive outcomes aligned to customer’s IT and business goals. The TAM is also an escalation point, ensuring the customer receives a world class support experience. TAMs partner with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s cloud services, with deployment being the specific accountability of the TAM. The TAM develops and expands strategic customer relationships to grow the Enterprise Services business and drive larger impact for the customer.
Service Delivery Planning
Align services around people, process and technology
Service Delivery Mgmt
Drive improvement through delivery of goal aligned services.
Lead activities that accelerate the customers’ deployment of cloud services.
Service Intro and Review
Ensure clear customer understanding of services available, and value delivered
Act as an escalation point for critical service incidents
Oppty and Growth Mgmt
Identify opportunities for renewing and expanded Premier or MCS services
Use customer satisfaction results to drive service improvement
• Cross-Boundary Collaboration
• Interpersonal Awareness
• Impact and Influence
• Analytical Problem Solving
• Building Customer/Partner Relationships
• Product & Technology Expertise
• Project Management
• Strategic Insight
• Value Selling
Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent
Years Experience: 3-5, primarily in a client-facing role
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
- Microsoft Corporation Jobs