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Microsoft Corporation Technical Account Manager in Shanghai, China

The Technical Account Manager (TAM) plans, manages and reviews the delivery of support services that drive outcomes aligned to customer’s IT and business goals. The TAM is also an escalation point, ensuring the customer receives a world class support experience. TAMs partner with other roles to ensure customer success in the acquisition, implementation, and usage/consumption of Microsoft’s cloud services, with deployment being the specific accountability of the TAM. The TAM develops and expands strategic customer relationships to grow the Enterprise Services business and drive larger impact for the customer.

Responsibilities

Category

Responsibility

% Time

Service Delivery Planning

Align services around people, process and technology

20%

Service Delivery Mgmt

Drive improvement through delivery of goal aligned services.

25%

Cloud Implementation

Lead activities that accelerate the customers’ deployment of cloud services.

20%

Service Intro and Review

Ensure clear customer understanding of services available, and value delivered

5%

Reactive Management

Act as an escalation point for critical service incidents

10%

Oppty and Growth Mgmt

Identify opportunities for renewing and expanded Premier or MCS services

10%

Customer/Partner

Use customer satisfaction results to drive service improvement

10%

Qualifications

Confidence

Cross-Boundary Collaboration

Interpersonal Awareness

Impact and Influence

Analytical Problem Solving

Building Customer/Partner Relationships

Product & Technology Expertise

Project Management

Strategic Insight

Value Selling

Bachelor’s Degree (B.S./B.A.) in Computer Science, Engineering or equivalent

Years Experience: 3-5, primarily in a client-facing role

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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