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Cambia Health Solutions WA HCA Account Management Team - Communication Consultant in Seattle, Washington


WA HCA Account Management Team - Communication Consultant

Seattle, WA

As a key member of the account team serving one of our largest groups, the Key Account Communications Consultant works collaboratively with external and internal colleagues across the enterprise to write, edit, and coordinate design and production of printed and online materials for health plan members.

This position is the hub for managing all health plan member and stakeholder communications and coordinating client’s review, feedback and approval. Communications may include web and online materials, such as Certificates of Coverage (COC), brochures, letters, talking points, and FAQs. Coordinates iterative review process with multiple Cambia and customer stakeholders, and coordinate production and printing of multiple materials in support of health plan benefits fairs and open enrollment.

This is a market facing and internal liaison who will work with the Strategic Relationship Director to develop and deepen relationships between the client and Regence.

At Cambia, our values are fundamental to achieving our Cause of transforming the health care industry. They guide our actions and bring diverse perspectives together to improve the health care journey better for those we serve. All eight values are equally important and linked to the others: Empathy, Hope, Courage, Trust, Commitment, Collaboration, Innovation, and Accountability. These values are not just words on paper - we live them every day.

Responsibilities & Requirements

  • Partners with the customer to facilitate development, which could include writing, editing and/or coordinating reviews/approvals of all member communications for the client.

  • Balance representing the voice of the customer with alignment with Regence communication strategies and seek opportunities to improve the quality of the communications developed, and more efficiently manage the end to end process, from development to production.

  • Liaison between our key accounts internal departments such as Digital, Operations, Strategic Communications, Client Management and others.

  • Manages schedule of communications, and defines schedule for ad hoc communications as they surface

  • Establish and execute a process for production of annual Certificates of Coverage for health plan members.

  • Facilitate edits and finalization of Welcome Packets and Open Enrollment materials working with internal partners and print vendors

  • Facilitate provider termination notice process.

  • Coordinate data sourcing for health plan member communication.

  • Manage production timelines with client and ensure appropriate client and Cambia staff understand and meet expectations.

  • Manages writing, review and content updates to client benefits website, in partnership with digital teams.

  • Facilitate and support development and production of health plan member communications as requested by client. Could include brochures, letters, talking points, FAQs, web and digital content.

  • Gather and send documents used to make coverage determinations to client on a monthly basis

Normally to be proficient:

The Key Account Communications Consultant would have a degree in communications, marketing or a related field and 5 years of communications experience plus an additional 2 years of experience in employee benefits, or equivalent combination or education and experience.

  • Demonstrated competency working cross functionally and coordinating activities with all levels of staff both internal and external including third party vendors through clear and concise verbal and written communication skills.

  • Knowledge of health care benefits including benefit design and ability to translate them into language the average health care consumer can understand

  • Strong team player with excellent verbal, written and interpersonal communication and customer service skills, with the ability to interpret and communicate information with tack, diplomacy, patience and professionalism.

  • Experience working with design and print vendors

  • Strong understanding health literacy, with the ability to develop communications in a manner that is consumer-focused

About Us

Regence employees are part of the larger Cambia family of companies, which seeks to drive innovative health solutions. We offer a competitive salary and a generous benefits package. We are an equal opportunity employer dedicated to workforce diversity and a drug and tobacco-free workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, age, sex, sexual orientation, gender identity, disability, protected veteran status or any other status protected by law. A drug screen and background check is required.

Regence is 2.2 million members, here for our families, co-workers and neighbors, helping each other be and stay healthy and provide support in time of need. We've been here for members more than 100 years. Regence is a nonprofit health care company offering individual and group medical, dental, vision and life insurance, Medicare and other government programs as well as pharmacy benefit management. We are the largest health insurer in the Northwest/Intermountain Region, serving members as Regence BlueShield of Idaho, Regence BlueCross BlueShield of Oregon, Regence BlueCross BlueShield of Utah and Regence BlueShield (in Washington). Each plan is an independent licensee of the Blue Cross and Blue Shield Association.If you’re seeking a career that affects change in the health care system, consider joining our team at Cambia Health Solutions. We advocate for transforming the health care system by making health care more affordable and accessible, increasing consumers’ engagement in their health care decisions, and offering a diverse range of products and services that promote the health and well-being of our members. Cambia's portfolio of companies spans health care information technology and software development; retail health care; health insurance plans that carry the Blue Cross and Blue Shield brands; pharmacy benefit management; life, disability, dental, vision and other lines of protection; alternative solutions to health care access and free-standing health and wellness solutions.

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Requisition ID2019-26151

Category (Portal Searching)Operations