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Sea Mar Community Health Centers Telecommunications Administrator II: Posting #19088 in Seattle, Washington

Sea Mar Community Health Centers, a Federally Qualified Health Center (FQHC) founded in 1978, is a community-based organization committed to providing quality, comprehensive health, human, housing, educational and cultural services to diverse communities, specializing in service to Latinos in Washington State. Sea Mar proudly serves all persons without regard to race, ethnicity, immigration status, gender, or sexual orientation, and regardless of ability to pay for services. Sea Mar's network of services includes more than 90 medical, dental, and behavioral health clinics and a wide variety of nutritional, social, and educational services. We are recruiting for the following position(s):

Full-time position available immediately for a Telecommunications Administrator in Seattle. The Telecommunications Administrator responsible for administration of Voice over IP telephone systems and call center planning, voicemail and related telecommunications applications and video conferencing solutions. To include design, support, troubleshooting and documentation. Carry out telecom administration independently and under supervision of senior personnel with an understanding of the interactions between hardware, operating systems software and network operations and the design and administrative requirements to ensure an efficient, reliable, secure telecom infrastructure. Work is performed and technical decisions made based on clear processes and procedural guidelines. The scope of the environment is an 80+ site network supporting medical, dental, behavioral health, preventative health clinics, call centers, billing and administration. Our telecom environment covers multiple locations throughout Washington State. We use industry standard VoIP and POTS hardware, software and management tools to provide a high-availability service environment to health care providers and users system-wide. The following is a summary of the qualifications or requirements of the job.

Reasoning Ability:

  • Constant reading, writing, speaking and understanding English.

  • Frequent use of interpersonal skills, teamwork, customer service and use of discretion.

  • Frequent need to solve practical problems in a variety of situations where only limited standardization exists.

  • Must be able to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

  • Regular decision making, independent judgment, problem analysis.

Education and/or Experience:

Required

  • 3 ? 5 years demonstrated experience as a Telecommunications Administrator

  • Experience supporting VoIP solutions.

  • Experience supporting Call Centers

  • Demonstrated experience supporting POTS telephone systems and services.

  • HS Diploma or GED.

  • Specific experience with Cisco phone systems. CUCM, UCCX, CUC, and supporting applications.

Desired

  • Verba Call Recording

  • Infortel Call Accounting

  • Experience supporting desktop, laptop and tablet computers in a large, distributed environment.

  • Experience with MS operating systems.

  • Bachelor?s degree.

  • Network certification.

  • Active Directory

Additional Requirements:

  • A valid Washington Driver?s License and current automobile insurance required.

  • Reliable transportation. Will be driving to other Sea Mar locations.

  • Other tests will be done upon hire.

Sea Mar offers talented and motivated people the opportunity to work in a dynamic and growing community health organization. Working at Sea Mar Community Health Centers is more than just a job, it?s a fulfilling career. Employees working 30 or more hours receive an excellent benefit package; Medical, Dental, Vision, Life Insurance, Prescription coverage, Long Term Disability, EAP (Employment Assistance Program), paid-time-off starting at 24-27 days per year plus 10 paid Holidays. We also offer 401(k)/Retirement options and an exciting opportunity to work in a culturally diverse environment.

To apply for this position, complete the online application and click SUBMIT or APPLY. If you have any questions regarding the position, email Mark Owens, IT Director at ITRecruiting@seamarchc.org

Posted on 05/16/2019

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