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Amazon Corporate LLC Technical Account Manager II, Amazon Digital Music in Seattle, Washington

Amazon MusicImagine being a part of an agile team where your ideas have the potential to reach millions. Picture working on cutting-edge consumer-facing products, where every single team member is a critical voice in the decision-making process. Envision being able to leverage the resources of a Fortune-500 company within the atmosphere of a start-up. Welcome to Amazon Music, where ideas are born and come to life as Amazon Music Unlimited, Prime Music, and so much more.Everyone on our team has a meaningful impact on product features, new directions in music streaming, and customer engagement. We are looking for new team members across a variety of job functions including software engineering/development, marketing, design, ops and more. Come join us as we make history by launching exciting new projects in the coming year.Our team is focused on building a personalized, curated, and seamless music experience. We want to help our customers discover up-and-coming artists, while also having access to their favorite established musicians. We build systems that are distributed on a large scale, spanning our music apps, web player, and voice-forward audio engagement on mobile and Amazon Echo devices, powered by Alexa to support our customer base. Amazon Music offerings are available in countries around the world, and our applications support our mission of delivering music to customers in new and exciting ways that enhance their day-to-day lives.Come innovate with the Amazon Music team!Technical Account Manager, Amazon Digital MusicIf you want to be a part of the Digital Media revolution - this is the place to start! The Digital Music operations team is responsible for generating content for Amazon's global digital music services. Our goal is to build technologies and processes that create distinctive products for our customers and services for our partners.The Digital Music Technical Account Manager will lay the foundation for seamless flow of approved digital content and metadata throughout the digital supply chain from vendors and content providers to end consumers. He/she will also be responsible for professionally engaging with content providers to ensure their content goes into saleable distribution in a timely and high quality manner. The TAM is responsible for the quality of the product and for ensuring content providers receive excellent service. The TAM will be evaluated on his/her ability to meet cost, quality, and operational performance objectives as well as his/her professionalism with internal and external stakeholders. As the primary conduit for digital content and as the key operational interface with content providers, the TAM will demonstrate an unrelenting passion for serving Amazon's customers and partners.The successful Technical Account Manager must be able to:* Innovate processes and manage projects that enable content providers to sell their digital content in an efficient and timely manner.* Leverage relationships, automation, and new technology to improve cycle time, throughput, and yield of Digital titles from ingestion through distribution* Provide ongoing technical support for vendors on issues such as data transmission, FTP, images, metadata, digital file formats, and content ingestion portals specific to Amazon.* Interact with digital content providers to stay on top of new content deliveries, changes in specs, resolution of problems including issues related to ingestion, clearing and reporting.* Consistently improve content provider and customer experience by delivering superior customer support, and by relentlessly advocating for content providers throughout the enterprise.Basic Qualifications* Diligent work ethic and attention to detail* Strong personal integrity* Excellent written and oral communication* Familiarity with managing product flow in