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Amazon Corporate LLC Technical Account Manager I in Seattle, Washington

Amazon Web Services (AWS) is a rapidly growing, industry defining business within Amazon.com. We provide developers and their organizations building block web services that allow them to innovate faster and operate their software more cost-effectively. These services-in-the-cloud include on-demand compute capacity, storage, content delivery, querying of structured data, message queuing, and more.The AWS Marketplace team delivers a 3P ecosystem and monetization opportunities for Software and SaaS providers on AWS cloud. We are inventing new ways of building flexible, massively scalable and globally distributed systems for Catalog Management, Metering and Billing for 3P software and services. Our services empower AWS customers to complement AWS services such as EC2, S3, VPC, RDS and DynamoDB.Your Responsibilities:* Deliver timely, accurate and professional technical assistance to all internal and external customers* Process and manage seller registrations and product submissions on the AWS MP Portal* Review product submissions by conducting a policy evaluation, product listing metadata review/editing, and a technical usability review* Track and quantify seller operational challenges to provide requirements for automation of repetitive tasks, tooling improvements, and standard operating procedures* Manage the operational relationships with stakeholders of small to Enterprise level businesses and ensure their products are setup for success on AWS Marketplace* Work with engineers, PM teams, and management to improve the seller experience* Contribute to a positive team environment and proactively help team members to meet and exceed team SLAs, quality standards, and goals* Review buyer feedback, investigate possible product issues, and work with different parties to resolve them* Exhibit a high attention to detail and maintain low error rates for product publishingBasic Qualifications* Bachelor's degree in Information Science / Information Technology, Computer Science, Engineering, Mathematics, or a related field* 3+ years experience in a technical, digital operations, or systems support role* 1+ years experience with MySQL/MSSQL, DynamoDB, or other database related systems* Ability to use one or more scripting languages (e.g. Bash, PowerShell, Ruby, Python, ebextensions)* Ability to perform administrative functions on operating systems such as Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows ServerAmazon is an Equal Opportunity Employer .and.ndash; Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age