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Amazon Corporate LLC Strategic Account Manager - North America in Seattle, Washington

Amazon Canada's Recruitment .and.amp; Development team is looking for a Strategic Account Manager (SAM) to help grow and to learn from Amazon.ca's most important Sellers. You will be responsible for:* Managing the customer relationships with our most important Sellers on Amazon.ca, and the optimization of their engagement with Amazon Services across all of our products and solutions including Selling on Amazon and Fulfillment by Amazon.* Listening to our most important Sellers to identify new business opportunities, to identify process improvement opportunities and to better understand industry trends.* Sharing learnings and insights with senior leadership to inform policy and product roadmaps* Set goals, own and execute on an Amazon Canada-wide Seller facing program (e.g. Amazon Renewed, Subscribe and Save, Handmade)The Strategic Account Management team is responsible for accelerating sales growth, expanding selection on the platform and improving retention among the existing Seller base, particularly among the largest Sellers in the Marketplace. This team creates innovative ways to identify new selection, merchandising, and operational improvement opportunities through partnership with internal stakeholders such as Fulfillment by Amazon, Amazon Selling Coach, Sponsored Products, etc. and improving our overall knowledge of how to succeed as a Seller on Amazon Marketplaces. The Account Manager will interface with leaders of our category teams and product organizations and will report on all aspects of the Seller's business with Amazon to executive members of the Amazon Services organization.Sales of products by third-party Sellers on our websites represent more than one-half of units sold, and the Seller Services business is growing faster than our Retail business. We are a business development organization; we drive growth for over 2MM Amazon Sellers through business intelligence, cross-selling efforts and integrated Account Management. We are successful by focusing on aggressive growth for our Sellers' businesses.Key responsibilities include:Planning/Analysis:* Conduct deep dive analysis on issues affecting Seller business performance* Own strategic initiatives from opportunity identification to strategy development, execution and evaluation to drive measurable results.* Analyze territory trends, diagnose root cause of performance and create actionable plans for operational improvements.* Define the territory, opportunities and goals (Input/Output) within the portfolio of accounts.* Identify key business opportunities for the territory and manage toward a growth plan.* Implement account management best practices and SOPs into the business development framework.Leadership:* Become a thought leader in defining success criteria and understand business needs of large Sellers in an ever-changing business environment.* Prioritize and share learnings from Sellers as an input into product development and process improvement.* Partner with external teams including Category Management, Merchant Technology, Global Account Management and Product teams to align programs and initiatives to drive growth in the marketplace.Basic Qualifications* Minimum of 4-6 years professional account management experience or 4-6 years of consulting experience* Experience using analysis, reporting, modeling, and forecasting to gather data for the purpose of making business decisions* Relationship sales and negotiation skills* Ability to thrive in an ambiguous environment* Project management skills* Bachelor's Degree or equivalentAmazon is an Equal Opportunity Employer .and.ndash; Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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