Amazon Corporate LLC Senior Incident Manager, Product Quality in Seattle, Washington

Senior Incident Manager, Product Quality Location: US-WA-Seattle Job ID: 760424 Company: : Amazon.com Services, Inc. Position Category: Project/Program/Product Management--Non-tech Company/Location (search) : Country (Full Name): : United States Job DescriptionAmazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our team is looking for an Incident Manager to manage critical and high impact global events and escalations. Incident Managers combine a passion for protecting customers with an ability to think quickly and take decisive action. At Amazon, Incident Managers don't just put out fires - they also own fixing the problems that caused them. In addition to handling escalations, our Senior Incident Manager will lead technical and nontechnical risk assessments of emerging products and to advise on risk mitigation strategies and control mechanisms to prevent fraud, abuse, and other operational risks that negatively impact Amazon, our partners, and our customers. An ideal candidate will have the ability to work across departments and business units to implement POE's risk principles and programs and align risk mitigation with POE goals. In this position you will be responsible for: Performing risk assessments and evaluate new products to identify new risks and opportunities for the POE organization. Performing periodic risk assessments of existing products and processes in the POE organization to identify emerging risks, develop and support mitigation plans, manage compliance, and limit seller friction, while protecting buyer. Making recommendations regarding the selection of cost-effective controls to mitigate risk Preparing and delivering business reviews regarding project progress and roadblocks. Developing and supporting tools that can be leveraged by POE product and business owners to identify and mitigate risks. Promoting best practices for risk mitigation across the organization. Developing, auditing, and analyzing risk metrics for each POE business. Managing escalations Amazon's Perfect Order Experience team works to ensure that buyers receive authentic products in the condition and with the functionality they are expecting. We design and implement policies, tools, and technology innovations to protect the buying experience on Amazon. Our team is looking for an Incident Manager to manage critical and high impact global events and escalations. Incident Managers combine a passion for protecting customers with an ability to think quickly and take decisive action. At Amazon, Incident Managers don't just put out fires - they also own fixing the problems that caused them. In addition to handling escalations, our Senior Incident Manager will lead technical and nontechnical risk assessments of emerging products and to advise on risk mitigation strategies and control mechanisms to prevent fraud, abuse, and other operational risks that negatively impact Amazon, our partners, and our customers. An ideal candidate will have the ability to work across departments and business units to implement POE's risk principles and programs and align risk mitigation with POE goals. In this position you will be responsible for: Performing risk assessments and evaluate new products to identify new risks and opportunities for the POE organization. Performing periodic risk assessments of existing products and processes in the POE organization to identify emerging risks, develop and support mitigation plans, manage compliance, and limit seller friction, while pr