Raymond Handling Concept Corporation Field Service Supervisor in Seattle, Washington
Field Service Supervisor Job Tracking ID: 83024-279692 Job Location: Seattle, WA Job Level: Mid Career (2+ years) Level of Education: High School/GED Job Type: Full-Time/Regular Date Updated: 01/11/2019 Years of Experience: 2 - 5 Years Starting Date: 02/04/2019 Job Description The Field Service Supervisor assists the Branch Operations Manager and is responsible for administrative, field, and customer service operations within a specific geographical area. The Field Service Supervisor will manage up to 7 Field Service Technicians. This person will ensure that each assigned Technician receives the appropriate training, support, and equipment necessary to perform their job of providing unparalleled customer and technical service to each of Raymond Handling Concepts customers. The Field Service Supervisor will serve as a first line support manager to current and new customers providing expert advice and information as it relates to all the customer's aftermarket needs. Internally, the Field Service Supervisor will work closely with all branch operations personnel, making certain that all field service work is submitted and processed in a timely and accurate manner. Additionally, the FSS working in conjunction with the Branch Operation and Parts manager will provide first line support for the proper levels and mix of parts inventory for each technician assigned to their assigned territory. Field Service Supervisors are expected to bill 70 percent of their time to revenue generating charge codes. Essential Functions: Meet with each assigned Direct Report and complete a Job Dialogue. Job Dialogue intervals will be based on the individual need and experience of the assigned service technician. Become competent in all aspects of the operation of RHCC's Paperless Work Order process. Meet with the Branch Operations Manager evaluate both technical and administrative training requirements needs of assigned technicians. The purpose of this evaluation is to develop plans that will all consistent customer support that is not dependent of individual performers. Regularly meet with your group of assigned Direct Reports. Complete at least one Quality Assurance sheet for each technician assigned to the team. Conduct job dialogues with individual team members. Assist Branch Op Manager in wage reviews for team members. Assist in recruiting potential service candidates. Interview and make company aligned, strategic hiring decisions based on the needs of the assigned branch. Work in conjunction with your designated Technical Trainer and Operations Manager to ensure each Direct Report is provided the required and necessary Technical Training. Visit with customers to make certain that our customers are extremely satisfied with the product and services provided by your branch and RHCC. Complete all additional branch operational tasks and projects as assigned and deemed appropriate by the Branch Operations Manager. Repairing and Maintaining Mechanical Equipment - Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily based on mechanical and electrical principles. Operating Vehicles, Mechanized Devices, or Equipment - Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts. Updating and Using Relevant Knowledge - Keeping up-to-date technically and applying new knowledge to your job.