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Zions Bancorporation Customer Service Support Specialist -Seattle in Seattle, Washington

Customer Service Support Specialist -Seattle ( Job Number:

049287 )

hours per week :



The Commerce Bank of WA in Seattle, a division of Zions Bancorporation, is currently seeking an experienced bank operations professional to fill a Customer Service Support Specialist in Seattle WA . This individual will be responsible for backing up the Customer Service Specialist when they are out of the office, providing the same outstanding customer service our clients would receive if their primary customer service representative was available. This role will include preparation of new account documents as well as signer revision documents. This position also includes responding to client inquires and requests check fraud review and responding to credit verifications. This position requires an individual with the flexibility to assume whatever tasks are required on any given day. This person will be responsible for the following:

Primary duties – Customer Service Support backs up the Bank’s seven Customer Service Representatives in taking calls from clients, processing transactions and performing research. This position also fills in for Customer Service when they are out of the office, answering email and voice mails and reviewing and processing accounts on the overdraft report.

Other duties – Set & maintenance of Online Banking, back up Front Desk and some client facing interaction.



  • MUST HAVE High School Degree or Equivalent and 1+ year experience in administrative or customer support services, banking or other related experience. A combination of education and experience may meet requirements.

  • STRONLY DESIRES – BS degree in Accounting, Finance or Business or equivalent work experience.

  • Basic knowledge of banking, bank products, bank operations and services.

  • Ability to multi-task.

  • Solid customer service, inter personal and communication skills, both written and verbal.

  • Working knowledge of Microsoft Office software and other business software.

  • Experience working in a fast paced corporation environment.

  • Good problem resolution skills.

  • Must be able to work independently and maintain confidentiality in variety of situations.

  • Health / Dental / Vision plan

  • Career advancement opportunities from within / paid training opportunities

  • 401 k plan with generous matching contribution

  • Competitive Pay commensurate with experience

  • Stable Employer, a division of Zions Bancorporation and is included in the S&P 500 &NASDAQ Financial 100 indices




    Work Locations

    Washington-Seattle-WA - The Commerce Bank

    Banking Operations

    Mar 11, 2020

Equal Opportunity Employer It is the policy of this corporation to provide equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, veteran status, sexual orientation, gender identity and expression or any other characteristic protected by applicable law. This policy is established and administered in accordance with all applicable federal, state, and local laws. If you are an individual with disabilities who needs accommodation, or you are having difficulty using our website to apply for employment, please contact us at (801) 844-7628, Mon.-Fri. between 9 a.m. - 5 p.m. MST. Click here to view applicable Federal, State and/or local employment law posters.