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Amazon Corporate LLC Account Manager- CS Global Oursourcing in Seattle, Washington

Job DescriptionEarth's Most Customer Centric Company is seeking an Associate Vendor Manager to join our Customer Service Global Outsourcing team. This position will drive operational excellence across our Customer Service vendor network and partner with Amazon teams to positively impact customer experience. This is a high-impact, high-visibility position that interacts with a broad group and requires a superior self-directed individual with strong attention to detail and great organizational skills.The successful candidate will possess the ability to multitask, make smart and timely decisions with limited guidance, and react with appropriate levels of urgency to situations and events that require quick response or turnaround. He or she will be highly self-motivated with a strong sense of initiative and will possess the ability to anticipate needs. This is your chance to work hard, have fun, and make history!Responsibilities include:* Daily and weekly operations review and management* Strong business analytics and leadership skills* Detailed reporting and metrics preparation using Excel* Program and technical management* Operations process standardization* Deployment of new operations and/or services within the customer care support network* Sharing operational and quality best practices across the Amazon Customer Service network* Special projects and other responsibilities as assignedBasic Qualifications* Bachelor's degree* 2-3 years of relevant experience* Track record of taking ownership and driving results* Technical and analytical aptitude* Expert skills in Microsoft Excel and Word* Significant international travel required (roughly 25%)Amazon is an Equal Opportunity Employer .and.ndash; Minority / Women / Disability / Veteran / Gender Identity / Sexual Orientation / Age

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