National University Admissions Assistant II in Scripps Ranch, California

The Admissions Assistant will answer inbound calls and transfer to the appropriate team member through the University telephone system as well as provide administrative support for the online admissions team. The position also provides current and prospective students with general information about National University and its programs and serves as the first level of customer service for National University.

The ideal candidate is a team player who thrives in an office environment. They are well-spoken and enjoy working in a customer-centric role. This person is passionate about education and looking to grow their career within academia.

Responsibilities:

  • Display a fundamental knowledge of all educational programs offered by National University and its subsidiaries and effectively provide callers with general University information

  • Exhibit the ability to work in a changing environment with a desire to continually strive for excellence by incorporating coaching and feedback

  • Demonstrate the ability to think critically and make decisions with limited knowledge

  • Work as a team player while interfacing with other departments within the organization

  • Drive a customer-centric and natural flowing conversation both on phone and through email with our potential and current enrolled students following basic processes and guidelines

  • Build supportive and personalized relationships with students and provide them with opportunities to stay connected to our University and Affiliates

  • Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and University policies

  • Maintain up-to-date knowledge of Campus/CRM updates

Education:

  • Minimum of high school diploma is required

  • To better understand the higher education system, Associates Degree is preferred

Experience & Skills:

  • Excellent interpersonal and oral communication skills including a clear and audible speaking voice, good listening skills, and good telephone etiquette to maintain a positive and professional demeanor in a demanding position

  • Must be comfortable making outbound calls and receiving inbound calls; previous call center experience is a plus

  • Strong attention to detail and ability to multi-task

  • Skilled at building rapport with potential students

  • Proficiency in Microsoft Word and Excel; previous experience with a CRM system is desired

  • Must have a strong work ethic, and be dependable and self-motivated

  • Must be able to drive a customer-centric and natural flowing conversation with students, following a call/email strategy to cover basic processes and guidelines

  • Work well independently

  • Maintain professional demeanor and a high sense of ethics and work well as a team player