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Kaizen Global Solutions System Administrator – Intermediate in Scott AFB, Illinois

The System Administrator is responsible for installing, configuring, and maintaining operating system workstations and servers, in support of business processing requirements.

Responsibilities include, but are not limited to:

  • Provide Tier II troubleshooting support for incidents within one (1) business day after receipt of request during normal business hours

  • Respond to hardware or software problems within 15 minutes of initial report during on-site hours and on an on-call basis after duty hours with a two (2) hour response time to begin work

  • Document troubleshooting and resolutions in an automated tool

  • Monitor, maintain, and optimize operating systems, applications, and vendor specific software supporting the servers and peripheral equipment

  • Perform software installations and upgrades to operating systems and layered software packages

  • Schedule installations and upgrades and maintain them in accordance with established IT policies and procedures

  • Ensure workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions

  • Ensure data/media recoverability by implementing a schedule of system backups and database archive operations

  • Support media management through internal methods and procedures or through offsite storage and retrieval services

  • Configure and maintain print devices to include establishing print queues on USTRANSCOM?s print servers and maintaining detailed documentation pertaining to the configuration and location of each device

  • Develop and promote standard operating procedure

  • Conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines

  • Develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation

The selected candidate must have the following:

  • Demonstrated experience supporting Microsoft Windows 10, Red Hat Linux, and Solaris Operating Systems, SCCM, McAfee Data at Rest, RSA, PowerShell, VMWare, Remedy and Tanium.

  • Demonstrated experience operating and maintaining both physical and virtual servers

  • The ability to support 24 hour Weekend/Holiday On-Call Operations and respond onsite within two (2) hours of notification

  • The ability to support roughly 3 contingency/emergency/exercise periods per year

Some travel is expected for this role and is estimated at 10-15%.


BS degree in a computer or system science discipline from an accredited college or university and one (1) to two (2) years of related experience, or any equivalent combination of education, experience, training, and certifications. An IAT Level II certification is required. The minimum of an interim Secret level DoD Security Clearance is required.

Kaizen Global Solutions is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.