Experience Inc. Jobs

Job Information

General Electric Staff Application Operations Engineer in Schenectady, New York

Role Summary:In this role, you will be responsible for configuring the new HCM Cloud solution (Workday) and provide overall application support. This role isn’t for the faint-hearted … as a member of the Project Kumo team you’ll disrupt, re-imagine and deploy contemporary HR practices and processes across the globe.

Essential Responsibilities:In this role, you will:

  • Provide overall application support for the Workday HCM system

  • Perform configuration, including routine break/fix support and regression testing

  • Ensure the system functions as designed based on the business requirements

  • Maintain and provide front line support for the Workday HCM application

  • Enhance the application based on discretionary/special projects that include Workday configuration, custom reports, business process design and testing support

  • Work on multiple projects and other duties as assigned

  • See and understand the “holistic picture” and recognize and understand any impacts to downstream systems, and hub / data warehouse

  • Understand and follow defined configuration standards and best practices

  • Understand and ensure security and data privacy standards

  • Demonstrate the understanding of Agile software development lifecycle and able to distinguish the core inputs and outputs in each cycle.

  • Engage in technical discussions; participate in technical designs and present technical ideas through white boarding

  • Execute in a fast pace delivery mode and focus in delivering tasks to meet the product release goal

  • Understand whole Workday product, its modules and the interrelationship between them while being an expert in the assigned component or module

  • Apply advanced troubleshooting techniques including data analysis to provide unique solutions to our customers' individual needs

  • Work directly with service architects to help reproduce and resolve customer issues

  • Drive customer communication during critical events and lead retrospective meetings

  • Drive projects that improve support-related processes and our customers’ technical support experience with minimal guidance

  • Work on critical, highly complex customer problems that may span multiple services

  • Participate in 24x7 on-call rotation and work with global teams

  • Collaborate with cross functional stakeholders

  • Provide mentorship and guidance to team members


  • Bachelor’s Degree in Computer Science or in “STEM” Majors (Science, Technology, Engineering and Math) with a minimum of 6 years of professional experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support OR Master’s degree with 4 years of experience in the technology space with emphasis on cloud/online service operations or SaaS/PaaS Technical Support or Application Support, OR the equivalent combination of training and work experience

  • 4+ years experience with HR applications such as PeopleSoft, SAP, and Oracle or other third-party software products

Desired Characteristics:

  • Ability to work and coordinate effectively with Digital Technology Leads, HR COE Leads, and Security teams

  • Experience with Digital Technology applications, including requirements gathering, configuration, testing and implementation

  • Experience with functional aspects of HR

  • Ability to prioritize workload and execute tasks independently, providing timely follow-up and resolution

  • Highly self-motivated and detail oriented

  • Strong problem solving, troubleshooting and analytical skills

  • Excellent verbal and written communication skills in order to effectively interact with team members and leadership

  • Ability to work in a team-oriented, collaborative environment

  • Uncompromising commitment to customer satisfaction

  • Ability to work effectively in a fast-paced environment and handle both planned and unplanned responsibilities

  • Excellent communicator, works well in a team environment, and welcomes challenges

  • Self-starter with ability to manage multiple priorities in a fast-paced work environment

  • Strong problem solving and analytical skills demonstrated the ability to assimilate new information and understand complex topics

  • Ability to interact at all levels of the organization and with other GE businesses

  • Strong problem solving abilities and capable of articulating specific technical topics or assignments

  • Demonstrates clarity of thinking to work through limited information and vague problem definitions

  • Influences through others; builds direct and "behind the scenes" support for ideas

  • Able to work under minimal supervision

  • Excellent communication skills and the ability to interface with senior leadership with confidence and clarity

  • Workday HCM experience or training preferred

  • HR functional expertise


About Us:GE (NYSE:GE) drives the world forward by tackling its biggest challenges. By combining world-class engineering with software and analytics, GE helps the world work more efficiently, reliably, and safely. GE people are global, diverse and dedicated, operating with the highest integrity and passion to fulfill GE’s mission and deliver for our customers. www.ge.com

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, gender (including pregnancy), sexual orientation, gender identity or expression, age, disability, veteran status or any other characteristics protected by law.

Additional Eligibility Qualifications:GE will only employ those who are legally authorized to work in the United States for this opening.Additional Locations:United States;Massachusetts, Michigan, New York;Schenectady, Van Buren Township, Boston;