Oracle CSM - SMB in Sao Paulo, Brazil
CSM - SMB
This role is responsible for driving customer adoption through successful onboarding and customer journey for SaaS solutions. They need to be proactively and prioritize opportunities, and collaborate with all oracle ecosystem (Sales, Pre sales, Support, Development, consulting and Partners) to improve the customer use of Applications Cloud. This include problem solving, milestone development and ongoing state of the customer reviews to ensure that customer maximize their usage. Ultimately the success of the role is driving and securing a high level of customer satisfaction.
Develop long term partnership with our clients to ensure they remain successful by realizing the full value of their investment.
Guarantee clients continues/renews cloud contract with Oracle.
Responsible for maintaining a high level of client satisfaction by being a single-point of contact with Oracles internal operations.
Identify product expansion/up sell opportunities.
Provide input into the CSM methodology.
Act directly with Sales, Education, Channels and Marketing teams to ensure the best experience to our customers using our Cloud Offers.
Collaborate with loyalty activities on our Cloud Installed Base.
Detailed Description and Job Requirements
The primary focus of a Business Development Consultant is to generate demand for Oracle solutions and services through a mix of inbound calls and outbound prospecting within an assigned territory or vertical
As a Telesales Business Development Representative you will act as the first contact for many prospects in Oracle business with inbound telemarketing calls. Qualifies Oracle prospects and produce quality leads for the Oracle Sales Force. Performs database and record keeping activities.
Ability to demonstrate time management, telesales skills and knowledge of Oracle products and services (training provided). Goal oriented individual with superior communication skills. Ability to complete individual goals as well as work in a team environment. Demonstrated ability to communicate using technical concepts. Working knowledge of Oracle products preferred. Desire for a long-term career in sales preferred. Two years relevant business experience preferred.
Location: BR-BR,Brazil-Sao Paulo
Job Type: Regular Employee Hire