EGS Customer Care, Inc. CUSTOMER SERVICE/TECHNICAL SUPPORT*****ALL SCHEDULES AVAILABLE****** in Santo Domingo, Dominican Republic

  • Ability to make independent decisions based on established guidelines

  • Ability to effectively handle complex technical customer issues in an independent, timely and efficient manner while maintaining quality standards for customer satisfaction

  • Provide quality customer service while demonstrating the ability to effectively troubleshoot and resolve advanced technical inquiries

  • Must be able to prioritize work, manage time effectively and work successfully in a fast paced, multi faceted environment

  • Must be able to adhere to an assigned work schedule, must be dependable and punctual

  • Will acquire and retain multiple product range knowledge

  • Responsible for answering incoming SEA emails and offering troubleshooting links/guides/directions on all products

  • Product training will be provided to cover simple troubleshooting and policies for products not currently handled in Alorica To include: DVD, HTS, Camera, Camcorder

  • High level aptitude in written communication, written conversational and English comprehension skills

  • Be capable of working independently with minimal Supervision.

  • Be able to type more than 35 WPM

  • Other duties as assigned

  • High School Diploma/ GED

  • Preference will be given to individuals with retail or contact center

  • Associates degree in a related field preferred, or equivalent work experience

  • Minimum of 12 months of customer service experience with a strong emphasis on technical product knowledge is preferred

  • Ability to diagnose and troubleshoot Televisions and Home Appliances

  • Exceptional communication skills (verbal and written)

  • Negotiation and decision making skills

  • Self-motivated, creative, flexible, willing to take initiative, be accountable, and able to effectively handle multiple tasks at one time

  • Ability to work a flexible schedule, including weekends and holidays

Job: *Call Center


Location: Dominican Republic-Santo Domingo-Kennedy

Requisition ID: 110584