ADP Consultor de Soporte in Santiago, Chile

Consultor de Soporte

Req Number:165077

Category:Client Service

Posted Date:December 5, 2018

Work Location(s):Santiago,Region Metropolitana,CL

Consultor de Soporte

At ADP we are driven by your success. We engage your unique talents and perspectives. We welcome your ideas on how to do things differently and better. In your efforts to achieve, learn and grow, we support you all the way. If success motivates you, you belong at ADP.

We strive for every interaction to be driven by our CORE values: Insightful Expertise, Integrity is Everything, Service Excellence, Inspiring Innovation, Each Person Counts, Results-Driven, & Social Responsibility.

POSITION SUMMARY:

Providing a solution or response to customers via mail or telephone , achieving as much resolution and satisfying the queries and needs of them

RESPONSIBILITIES:

  • Comply with company policies in terms of confidentiality and security of information.

  • Comply with the procedures and standards defined by PayRoll S.A., as the internal rules of order and security.

  • Answer the phone calls that occur daily and check to distinguish the main problems the mail box Support Area.

  • Provide support about PayRoll and Algoliq systems in conjunction with CAS, EVA, SEL, DCG, AP, HR, Algoliq modules.

  • Provide responsiveness to customers, assessing their needs, beyond having the solution or not. In case this is not possible, refer the query to the person in the shortest possible time.

  • Make the call log corresponding to each query and resolution in the management system in order to obtain information about journaling and state the same work.

  • Perform a necessary follow-up pending tasks or cases that failed to be resolved.

  • Efficient and timely comply with the instructions and functions assigned by the Chief

QUALIFICATIONS REQUIRED:

  • Educational background: Careers related to Administration , Systems Analysis , Information Technology, Human Resources or related areas.

  • Experience in the area : 2 years of experience

  • Specific knowledge and skills : Knowledge of labor legislation, compensation and human resources processes PayRoll knowledge of the system : medium-advanced level Management Excel and Power Point: midlevel Project management : midlevel oral and written English : intermediate level

  • Attitudes and behaviors: Developed communication skills and negotiation Customer focus and objectives assertive Ability to work in multidisciplinary teams

Software in the Cloud. Experts on the Ground:

ADP powers the working world with comprehensive solutions that drive business success. Consistently named one of the “Most Admired Companies” by FORTUNE® Magazine, and recognized by Forbes® as one of “The World’s Most Innovative Companies,” ADP has over a half-million clients around the globe and 65 years of experience as one of the largest providers of human capital management solutions world-wide.

At ADP, we believe that diversity fuels innovation. ADP is committed to equal employment opportunities regardless of race, color, genetic information, creed, religion, sex, sexual orientation, gender identity, lawful alien status, national origin, age, marital status, or protected veteran status. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.