Hansel Auto Group Service Advisor - BMW in Santa Rosa, California

Company Overview

We are proud to be a family owned business with over 60 years in Sonoma County and over 160 years in California. We sell and service 10 of the most precious brands in the industry. We take a long term view about investing in our people and the community. We have more than 700 employees in Sonoma County.

We care about making customers feel great, helping our employees succeed and improving our community! We provide an environment in which everyone can be his or her best. This ensures that our customers get the best experience in the business and our community is a better place.

Job Summary

We have an immediate opening for a career-minded individual. If you?re looking for a career, this could be your last job! We are Customer Service driven and we?re looking for a professional who puts customers first.

Responsibilities and Duties

  • Greet our customers with a smile as they arrive

  • Complete all service documents

  • Represent and sell recommended maintenance and repair work

  • Follow-up with each customer on declined work

  • Effectively manage activity in the service lane

  • Maintain ongoing conversations with extended warranty providers

Qualifications and Skills

  • Service writing experience is helpful, but not required

  • Professional appearance

  • Strong communication skills

  • Able to sell/recommend service

  • Valid California driver's license with a clean driving record

  • Must be reliable and punctual

  • Pass a drug test (Marijuana Positive will fail)

Preferred Experience

  • Dealership Experience

  • Factory Certification

  • CDK Experience

Benefits and Perks

  • Medical Insurance

  • Dental Insurance

  • Vision Plan

  • 401-K

  • Employee Discounts on vehicles, service and parts