Kelly Services IT Service Desk in Santa Ana, California
IT Service desk
JOB SCOPE/ SUMMARY:
Support information technology applications, systems and processes and perform scheduled operational tasks. Utilize the Technical Support Cisco phone system and log all tasks and requests into the Heat Support Desk Program Partner with other department personnel and management for call escalation and resolution. Working safely is part of our culture and is a condition of employment.
Diagnose and solve advanced printer problems and advanced computer system problems.
Install and setup personal computers, peripherals and software.
Provide support for the Technical Support Cisco phone system and log all tasks and requests into the Heat Technical Support application.
Participate in e-mail monitoring.
Perform user setup procedures on Intranet, Network OS, SAP, and other applications.
Troubleshoot scanner gun and OOP computer problems.
Conduct research utilizing books, publications, CD ROMs, news groups, and the Internet.
Create and follow documentation for operational procedures.
Utilize appropriate customer service skills to troubleshoot issues over the telephone.
Daily follow-up on open customer issues.
Educational attainment equivalent to high school graduation, supplemented by training, certification, or coursework relating to personal computers and networking components
Work experience involving network administration, user support, and/or personal computer technical work in a network environment is required
Knowledge of SAP
Knowledge of MS Office Suites and/or Software application related to job functions
Broad knowledge of Windows XP operating system, Lotus Notes, including operation and troubleshooting
Broad knowledge of personal computers and networking components including wireless
Knowledge of scanner guns, OOP and Adobe products.
Knowledge of Mac systems helpful
Established ability to follow documented operational procedures and organize, coordinate, and complete job orders
Ability to install and configure personal computer components, including hard drives, CD ROMs, scanners, video cards, and memory is required
Ability to install Windows operating systems, including software applications and printers is required
Ability to communicate with staff and other departmental representatives concerning job order needs or assignments
Ability to plan, organize, prioritize and follow-up on tasks to complete work as scheduled and to meet deadlines
Ability to troubleshoot computer and peripheral issues on both inbound and outbound calls
Ability to administer and troubleshoot Kiosk system
Ability to provide onsite and telephone support to customers, vendors, and employees
Ability to log all calls in the Heat Technical Support application
Ability to perform in-depth call triage and escalate calls appropriately
Ability to conduct research utilizing books, publications, CD ROMs, news groups, and the Internet
Ability to work a flexible workweek, including nights, weekends, or extended hours in order to meet production schedule requirements or provide support when required
Ability to travel to remote locations for required training and onsite support
Why Kelly ® ?
With Kelly, you’ll have direct connections to leading IT organizations in the best companies around the globe—offering you the chance to work on some of today’s most intriguing, innovative and high-visibility projects. In a field where change is the only constant, our connections and opportunities will help you take your career exactly where you want to go. We work with 90 of the Fortune 100™ companies companies and found opportunities for more than 8,600 IT professionals last year. Let us help advance your career today.
About Kelly ®
At Kelly, we’re always thinking about what’s next and advising job seekers on new ways of working to reach their full potential. In fact, we’re a leading advocate for temporary/nontraditional workstyles, because we believe they allow flexibility and tremendous growth opportunities that enable a better way to work and live. Connecting great people with great companies is what we do best, and our employment opportunities span a wide variety of workstyles, skill levels, and industries around the world.
Kelly is an equal opportunity employer committed to employing a diverse workforce, including, but not limited to, minorities, females, individuals with disabilities, protected veterans, sexual orientation, gender identity. Equal Employment Opportunity is The Law. at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm
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