Interstate Hotels & Resorts Front Desk Agent in San, United States

Job Summary

Checking people in and out. It’s a no brainer, right? Often the first encounter, you understand that your interaction can set the tone for the entire guest experience and potentially impact the entire brand! Your genuine warmth and helpful nature enable you to rise to every occasion, from cheerfully greeting the excited family on a vacation adventure to handling the travel-weary guest’s request with prompt courtesy. As a Front Desk Agent with Interstate, you’ll have many opportunities to brighten someone’s day.

As a Front Desk Agent, you will

  • Provide that critical first impression to our guests and have a natural passion for delivering exceptional service.

  • Welcome and serve guests in person and over the phone everyday.

  • Enjoy solving problems, be comfortable using a computer to check guests in and out, and handle cash and credit card transactions accurately and confidently.

ESSENTIAL FUNCTIONS:

Handle guest registration and room assignments, accommodating special requests whenever possible.

Pre-register, block reservations and take same day reservations and when necessary future reservations following

hotel rate structures, discounts, and sell strategies.

Handle guest check-ins/check-outs in accordance with hotel credit/cash handling policies in a efficient and friendly

manner.

Resolve customer complaints; assist customers in all inquiries in connection with hotel services, in-house events,

directions, local attractions, check cashing, safety boxes, etc.

Cancel room reservations according to procedures.

Walk customers in a professional and courteous manner according to procedures.

Inventory guest room keys according to policy and request re-keying as necessary.

Assist with responsibilities and duties in the absence or heavy volume in the areas of Bell Person, PBX Operator, and Reservationist.

Verify registration cards against computer to ensure accuracy of name, type of payment, rate, market segment.

Knowledge and Skills:

Education: High School education or equivalent experience.

Experience: Experience required by position is from three months to one full year of employment

in a related position with this Company or other organizations.

Skills and Abilities: Requires a working knowledge of the Front Desk aspect of Interstate's services, policies or

operations and a general knowledge of the hotel. Working knowledge is generally learned on-the-job.

Requires knowledge of and ability to operate computer equipment and the reservations system.

Ability to read and speak English. Second language is preferred.

Location:

San Diego California

Interstate Hotels & Resorts is an EEO/AA/Minorities/Female/Disabled/Veterans Employer. Click here and here to navigate to the "EEO is the Law" poster and supplement.

If you need accommodation for any part of the employment process because of a medical condition or disability, please call (703) 387-3830 or email ADA.Assistance@interstatehotels.com with the nature of your accommodation request and include the Hotel location and title of the job opening. Please allow one (1) business day for a reply.

Our People are the Key to our Success

Interstate Hotels & Resorts is the leading global hotel management company with over 430 hotels and 76,000 rooms located throughout the United States and around the world. Our rich history spanning 55 years of innovation, consistency and success is unmatched in the hospitality industry and promises a bright future for our hard-working associates building their careers with us.