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Direct Urgent Care Medical Receptionist SF in San Francisco, California

Company Overview

After years of working in the ER, our team of experienced emergency medical providers decided to create a better alternative to traditional emergency rooms where patients are subjected to long waits in crowded waiting rooms, only to receive rushed and impersonal service. Our urgent care facilities are clean, safe, and comfortable with state of the art equipment. We offer extended and weekend hours and are happy to treat patients without the need for an appointment or referral.

Direct Urgent Care and Carbon Health recently merged to deliver an exceptional end to end patient experience. Carbon Health is a new kind of healthcare network that is simple, convenient and always accessible. Carbon?s network of doctors are accessible online through our mobile app and in-person at our clinics, providing a seamless and easy healthcare experience that works with our busy lives. With smart technology, human-centric design and a team of top medical experts, Carbon Health and Direct Urgent Care are reimagining healthcare from the ground up.

Job Summary

The Support Staff position is responsible for greeting and registering patients as well as administrative tasks and procedures to support the delivery of care and to promote efficient use of the clinician's time. This will optimize the access and delivery of high quality urgent care emphasizing provider engagement and exceptional patient experience.

This position is ideal for those who wish to pursue a career in health care. It offers the opportunity to see how an urgent care operates and how our medical assistants, x-ray technicians, physician assistants, nurse practitioners and doctors fit into this operation. This is a fast pace position that requires the ability to multi-task, think on your feet and work independently. We are looking for bright, hard working candidates who are comfortable using new technology. This position is available in our San Francisco clinic.

Responsibilities and Duties

  • Meeting and greeting patients, answering phone calls

  • Scheduling patients through different modalities

  • Registering patients using iPads

  • Introducing Carbon app to patients and teaching patients how to use the app

  • Verifying insurance and collecting copays

  • Administrative work such as writing referrals, work notes, preparing paperwork for lab work that need to be sent out for testing and other similar work

  • Setting up house/mobile visits

  • Discharging patients

  • Serving as a resource and answering questions that patients may have

  • Supporting nurses and clinicians with administrative projects as needed

  • Keeping waiting area clean and tidy

  • Multi-tasking with all of the above

Qualifications and Skills

  • Familiarity of Apple products, including iPads and Mac desktops

  • The ability to remain focused and calm during stress-full situations (high volume of patients that walk in and need to be registered, calling 911 and directing paramedics to patients that must be sent to the ER etc)

  • Typing 50+ WPM

  • Great communication skills

  • Experience and familiarity with medical insurance (understanding of costs, deductibles, copays, coverage) preferred.

Benefits and Perks

  • Carbon Health and Direct Urgent Care offers competitive pay, advancement opportunities and benefits.

  • Full-time employees are eligible for stock options, health insurance, vacation time, sick time, HSA and commuter benefits.

  • Discounted health services at our clinics for you and family members.

  • Incredible office amenities and convenient locations in San Francisco, and East Bay.