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Generali Global Assistance UX Manager in San Diego, California

Job Summary:

Reporting to the Chief Commercial Officer, this role is responsible for setting the direction for the user experience with Generali Global Assistance. The role will work in collaboration with the E-Commerce team to maximize sales and profitability by optimizing the digital experience. It requires strong capabilities in the design, development, and execution of engaging user experiences across digital channels. Provide thought leadership and drive consistent and cross functional roadmap of the overall digital design for B2B partners and direct to consumer ecommerce.

Principal Duties and Responsibilities:

User Experience Management

  • Lead and coordinate vision on UX/UI and working with global team to align design to group tools

  • Lead the UX/UI re-design of direct to consumer website and future mobile apps

  • Execute Generali (parent) brand standards into all digital and hard marketing deliverables. Act as company brand steward for digital properties

  • Develop website foundation assets as required: information architecture, wireframes, comps, site maps

  • Memorialize and implement the process of UX centered development across the travel line of business

  • Liaise with other lines of business to evangelize UX centric concepts and consistency

  • Define and implement memorable user experiences to drive sales and profitability goals

Digital Execution

  • Contribute at all phases of B2B and B2C website/mobile UX design and development

  • Utilize hard data and measured user research to convert sales and customer service online

  • Conduct iterative usability studies using online and video tools

  • Implement best in breed UX/digital marketing tactics to drive digital goals: leads, converted and repeated sales, and automated customer service while delighting the customer

  • Manage multi-disciplinary teams and tracks to evolve complex use cases to simpler and smarter UX

  • Synergize website and digital marketing design and UX to optimize the customer experience

Management and Leadership

  • Motivate, mentor, and manage a team of UX/UI designers, developers and project managers

  • Implement best practices, tools, and processes to optimize staff contribution and efficiency while supporting a consistent brand and design

  • Enable and train user centric approach to all phases of digital development

  • Collaborate with internal departments and external consultants to meet timelines and goals

  • Assist in development and implementation of short and long term business plans

  • Contribute to project plans and budgets.

Required / Desired Knowledge, Experiences and Skills:

  • 8+ years work experience as interactive designer, user experience specialist, digital marketing professional, or another related field required

  • Agile software development experience

  • Working knowledge of UX/UI methodologies and marketing technologies

  • UX/Design experience in highly transactional ecommerce platform

  • Experience managing remote and diversified skill set staff

  • Travel or insurance industry experience a plus

Education/Certifications:

  • Bachelor?s degree in Business Administration, Marketing, Cognitive Science, Information Technology, or another related area of study required

Physical Working Environment:

While performing the duties of this job, the employee is required to stand; walk; sit for long periods of time; use of hands to grasp, handle, or feel; reach with hands and arms; finger dexterity; talk; hear. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified.

Generali Global Assistance is an Equal Opportunity Employer M/F/Disability/Veteran

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