Intercept Pharmaceuticals Sr. Manager, Global Medical Information in San Diego, California

Job Descriptions:


Reporting to the Associate Director, Global Medical Communications, the Sr. Manager, Global Medical Information will be an integral team member of the Global Medical Information team at Intercept. The Sr. Manager will research, develop and appropriately distribute accurate and timely unsolicited medical & scientific information to internal and external customers. The Sr. Manager will develop a strong clinical understanding of the therapeutic and Intercept product knowledge and leverage it to optimize internal and external customer communication. This position offers an opportunity to work on cross-functional teams to support Intercept product(s).


To perform this job successfully an individual must be able to perform each essential function satisfactorily.

  • Respond to internal (e.g., Clinical, Regulatory) and external customers (e.g., healthcare practitioner, consumer) unsolicited medical inquiries regarding Intercept products in a timely, accurate, and fair-balanced manner

  • Develop and maintain standard responses, FAQs, and AMCP dossiers to support company products

  • Develop custom responses for medical inquiries escalated to Global Medical Information from external channels e.g., call center

  • Perform periodic reviews for appropriate documentation of inquiries and develop training for the call center and provide resources for the call center to excel

  • Assist with training new internal and external hires on medical information processes, medical information request form, medical information database(s), etc.

  • Assist with compendia review and develop content-correction letters to be sent to the publishers

  • Assist with creating key reports, metrics, and insights for Global Medical Information

  • Staff medical information booths at medical and scientific conventions/conferences as needed

  • Represent medical information in the Medical Affairs cross-functional disease team and assist with strategy and tactics for the Medical Affairs plan

  • Assist with the review and revision of medical information standard operating procedures (SOPs), Policies, and Guidances

  • Maintain a working knowledge of medical information function, legal and regulatory requirements as it related to medical information compliance, Codes of Practice, Standard Operating Practices and guidelines

  • Execute additional tasks assigned to meet departmental project-related or development objectives

Required Experience:


  • Excellent written, oral, and presentation skills and demonstrated ability to critically analyze scientific literature to develop materials for communication

  • Strong teamwork and interaction skills to be able to interface effectively with internal and external partners including vendors

  • Exceptional organizational/project management skills. Ability to manage multiple projects and deliverables at once with a sense of ownership to drive to completion

  • Strong interpersonal skills and problem-solving ability

  • Proficiency with standard desktop computing programs (e-mail, Word, Excel, PowerPoint) and relational databases; IRMS experience preferred

  • Excellent digital proficiencies and experience in innovating medical information initiatives

  • A global mindset and foreign languages are considered strong assets

  • AMCP Dossier experience


  • Healthcare professional (RN, Pharm.D/RPh, PhD or other relevant degree)

  • 3-5 years’ in medical information experience; or equivalent experience

  • DIA certification in Medical Communications highly preferred

  • Global medical information experience highly preferred

  • Product launch experience highly preferred

  • Solid understanding of the cross functional drug development processes (Clinical operations, Data Management, Biostats, and Regulatory)

  • Some travel may be required to represent Intercept at medical/scientific conferences and other meetings

Keyword: Sr. Manager, Global Medical Information

From: Intercept Pharmaceuticals