Randstad Service-now Configuration Analyst in San Diego, California

Service-now Configuration Analyst

job details:

  • location:San Diego, CA

  • date posted:Friday, December 7, 2018

  • job type:Temp to Perm

  • industry:Professional, Scientific, and Technical Services

  • reference:660137

job description

Service-now Configuration Analyst

job summary:

Our client is looking for a ServiceNow Configuration Analyst. This person will accountable for delivering technology-enabled solutions in support of the our clients customer service & support road map. We are about to take our customer support & service technology to a cloud platform, which will allow us to retire a great deal of legacy, home-grown applications. While some legacy applications will remain, the focus will be on the new cloud platform. We desire an experienced ServiceNow-BSA to help drive us forward in the customer support & service space.

Essential Duties & Responsibilities

  • Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application configuration, testing, and end-user support.

  • Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology.

  • Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.

  • Contribute to the delivery of recurring platform releases.

  • Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.

  • Contribute to and assist in managing the roadmap for customer support & service technology enhancements.

Qualifications and Experience

  • Minimum of five (5) years of BSA experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.

  • Hand-on experience with ServiceNow configuration in one or more of the following areas: IT Service Management (ITSM), IT Operations Management (ITOM), and Customer Service Management.

  • Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, and Integration.

  • Success using agile principles to deliver great business outcomes through technology.

  • Demonstrated experience working with a managed service provider to partner on delivery.

  • Proven ability to continuously improve outcomes and processes.

  • Strong written, verbal, and listening communication skills: articulate and effective communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders.

  • Effectively use data results to make better decisions.

  • Ability to establish and manage priorities in a fast-paced environment.

  • Proven ability to execute quickly without compromising quality.

  • Exhibits acute business acumen and understanding of organizational issues and challenges.

location: San Diego, California

job type: Contract

work hours: 9am to 5pm

education: Bachelors

responsibilities:

Our client is looking for a ServiceNow Configuration Analyst. This person will accountable for delivering technology-enabled solutions in support of the our clients customer service & support road map. We are about to take our customer support & service technology to a cloud platform, which will allow us to retire a great deal of legacy, home-grown applications. While some legacy applications will remain, the focus will be on the new cloud platform. We desire an experienced ServiceNow-BSA to help drive us forward in the customer support & service space.

Essential Duties & Responsibilities

  • Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application configuration, testing, and end-user support.

  • Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology.

  • Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.

  • Contribute to the delivery of recurring platform releases.

  • Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.

  • Contribute to and assist in managing the roadmap for customer support & service technology enhancements.

Qualifications and Experience

  • Minimum of five (5) years of BSA experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.

  • Hand-on experience with ServiceNow configuration in one or more of the following areas: IT Service Management (ITSM), IT Operations Management (ITOM), and Customer Service Management.

  • Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, and Integration.

  • Success using agile principles to deliver great business outcomes through technology.

  • Demonstrated experience working with a managed service provider to partner on delivery.

  • Proven ability to continuously improve outcomes and processes.

  • Strong written, verbal, and listening communication skills: articulate and effective communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders.

  • Effectively use data results to make better decisions.

  • Ability to establish and manage priorities in a fast-paced environment.

  • Proven ability to execute quickly without compromising quality.

  • Exhibits acute business acumen and understanding of organizational issues and challenges.

qualifications:

Our client is looking for a ServiceNow Configuration Analyst. This person will accountable for delivering technology-enabled solutions in support of the our clients customer service & support road map. We are about to take our customer support & service technology to a cloud platform, which will allow us to retire a great deal of legacy, home-grown applications. While some legacy applications will remain, the focus will be on the new cloud platform. We desire an experienced ServiceNow-BSA to help drive us forward in the customer support & service space.

Essential Duties & Responsibilities

  • Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application configuration, testing, and end-user support.

  • Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology.

  • Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.

  • Contribute to the delivery of recurring platform releases.

  • Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.

  • Contribute to and assist in managing the roadmap for customer support & service technology enhancements.

Qualifications and Experience

  • Minimum of five (5) years of BSA experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.

  • Hand-on experience with ServiceNow configuration in one or more of the following areas: IT Service Management (ITSM), IT Operations Management (ITOM), and Customer Service Management.

  • Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, and Integration.

  • Success using agile principles to deliver great business outcomes through technology.

  • Demonstrated experience working with a managed service provider to partner on delivery.

  • Proven ability to continuously improve outcomes and processes.

  • Strong written, verbal, and listening communication skills: articulate and effective communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders.

  • Effectively use data results to make better decisions.

  • Ability to establish and manage priorities in a fast-paced environment.

  • Proven ability to execute quickly without compromising quality.

  • Exhibits acute business acumen and understanding of organizational issues and challenges.

skills: Our client is looking for a ServiceNow Configuration Analyst. This person will accountable for delivering technology-enabled solutions in support of the our clients customer service & support road map. We are about to take our customer support & service technology to a cloud platform, which will allow us to retire a great deal of legacy, home-grown applications. While some legacy applications will remain, the focus will be on the new cloud platform. We desire an experienced ServiceNow-BSA to help drive us forward in the customer support & service space.

Essential Duties & Responsibilities

  • Responsible for requirements gathering, facilitation of business process discussions, solution design and documentation, application configuration, testing, and end-user support.

  • Provide direction and leadership in promoting and implementing best practice solutions for both business process and technology.

  • Partner with our managed service provider and vendors to proactively address problems and troubleshoot production issues.

  • Contribute to the delivery of recurring platform releases.

  • Provide customer support & service subject-matter expertise for projects spanning multiple business units and technologies.

  • Contribute to and assist in managing the roadmap for customer support & service technology enhancements.

Qualifications and Experience

  • Minimum of five (5) years of BSA experience supporting customer support & service technology (case management, knowledge management, etc.) in a complex, publicly-traded, global organization.

  • Hand-on experience with ServiceNow configuration in one or more of the following areas: IT Service Management (ITSM), IT Operations Management (ITOM), and Customer Service Management.

  • Hands-on experience with ServiceNow platform capabilities, including Service Portal, Service Catalog, Knowledge Base, Workflow, and Integration.

  • Success using agile principles to deliver great business outcomes through technology.

  • Demonstrated experience working with a managed service provider to partner on delivery.

  • Proven ability to continuously improve outcomes and processes.

  • Strong written, verbal, and listening communication skills: articulate and effective communicator and presenter, able to describe complex problems and solutions in understandable terms; ability to frame communications to a diverse set of stakeholders.

  • Effectively use data results to make better decisions.

  • Ability to establish and manage priorities in a fast-paced environment.

  • Proven ability to execute quickly without compromising quality.

  • Exhibits acute business acumen and understanding of organizational issues and challenges.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

Qualified applicants in San Francisco with criminal histories will be considered for employment in accordance with the San Francisco Fair Chance Ordinance.

We will consider for employment all qualified Applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.