Oracle Senior Project Manager in San Antonio, Texas
Senior Project Manager
QTO Senior Project Manager (46040 IC4)
This role reports into the Business Operations Director, Global Quote to Order (QTO) Enablement and Systems within Global Finance Operations. The mission of the QTO team is to be delivering successful outcomes for our customers by providing an exceptional ordering experience through continual process and systems improvements whilst maintaining high quality master Customer Data to support Oracle's business. Providing a positive employee experience through continual development whilst empowering our teams to contribute to Oracle’s transformation.
Key focus areas are: QTO processes, systems and policies for License, Hardware, Education, Support Renewals, Subscription Ordering, ACS, Partner ordering, Sales Credits, Customer Data and Installed Base Operations.
Role Summary: To perform a project management role for the QTO team, leading operational infrastructure projects and the implementation of new initiatives to drive continuous improvements across the team.
The Project Manager will be responsible for driving and managing central projects and initiatives that will enable the team to enhance the support provided to our customers, making the team more efficient and effective.
This includes gathering requirements, engaging with different levels of management and executives across cross functional virtual teams, building the project plan, leading the execution, working with OAL/IT, creating training materials and following up post-implementation to ensure project benefits are realized. The types of projects will be varied de-pending upon business needs
Job duties are varied and complex utilizing independent judgment. This position is expected to assume a project lead role, consequently, strong project management skills are essential and attention to detail critical. Understanding of different business models preferred. The role requires an ability to collect, organize, and display data in an appropriate format, strong written and verbal communication and presentation skills with the ability to interact with various levels of management. 8 plus years relevant work experience.
Prior work experience in Order Management is highly desirable. Candidate must be self-directed and work well under remote management. The individual must be capable of working in a fast-paced, dynamically changing work environment.
Utilize analytical and project management methodologies to manage and drive strategic central change project initiatives that will enable the team to enhance the support provided to our customers, making the team more efficient and effective.
Continually question and test the robustness and compliancy of processes. Identify and drive tactical improvements.
Develop project plans and collaborate with cross-functional teams which bring distinct, specific projects to completion on time
Document clear and well justified business requirements (Bugsmart ERs, Jira, SOLAR, BRDs) making sure they are reviewed and clearly understood by all key stakeholders.
Work closely with the Global Process Owners to develop a good understanding of ordering and customer data processes and systems
Ensure global process documentation and Desk Manuals are kept up to date and communicate changes regularly to appropriate audiences
Coordinate Desk Manual Re-Write Process
Develop and implement a complete training project plan/schedule to satisfy agreed business requirements, including content gathering, assessments and association to learning paths
Coordinates, develops and communicates the organization’s training on systems, business practices and processes.
Preferred Skills and Experience:
Experience with Oracle Order Management, Quoting and other Oracle Finance applications (AR, IB, OKS,TCA) preferential.
Experience in writing and reviewing business requirements and user documentation
Strong leadership skills with the ability to influence and collaborate with virtual teams, across multiple countries and time zones effectively
Expertise in change management in a complex process environment through influence and collaboration rather than direct control
Project management experience and a background working in a virtual global environment
Good planning and facilitation skills, well organized, detail orientated, resourceful, focused on meeting deadlines and able to work under pressure
An ability to take the initiative to identify, plan, structure and drive system projects to successful completion is essential.
Excellent listening, verbal and written communication and presentation skills, and ability to build and sustain positive working relationships
Ability to translate complex subject matter into simple, clear concepts and written business processes or requirements
Flexible, positive attitude, strong interpersonal skills and receptive to change
Flexible working schedule to accommodate global stakeholders and processes
Willingness to travel internationally on an occasional basis
Business Process Management or Business Analyst experience
BS Degree is preferred
A minimum of 8 years in a role with project management responsibilities
Demonstrated ability to influence and achieve results through collaborating with cross-functional, virtual teams, across multiple countries and time zones
Detailed Description and Job Requirements
Provides programs to improve operational efficiency, consistency, and compliance in support of the organization
- s financial and tactical business objectives. Provides business practices and processes. Develops, communicates, and trains the organization on business practices and processes.
Serve as a liaison with other divisions such as Finance, Contracts, HR, Legal, Shared Services, Accounts Receivable, Purchasing, and Risk Management in an effort to ensure accurate and timely transaction processing. Collect, input, verify, correct, and analyze data to measure key performance indicator actual versus business objectives. Provide updates to management regarding budget to actual, informing them of deviations and opportunities. Provide management with economic impact and compliance issues surrounding key business decisions and/or deals. Communicate Oracle Business Practices to the organization and monitor process and approvals for full compliance. Drive implementation of new processes and procedures.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. For this, relationship management skills strongly desired. Strong written and verbal communication skills. 8 plus years relevant work experience.
Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.
Job: Business Operations
Other Locations: US-TX,Texas-San Antonio
Job Type: Regular Employee Hire
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