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CVS Health Clinical Services Med D Supervisor in San Antonio, Texas

Job Description

Join the company that Fortune magazine ranked as one of the 'Most Admired Companies' in 2018!

We are looking for an Inbound Phone Supervisor - Clinical Services Medicare Part D who strives for excellence and enjoys leading and collaborating with other health care professionals to bring out the best.

The Inbound Phone Supervisor at CVS Health assists the Operations team of phone representatives on inbound calls for all aspects of the coverage determination and re-determination (appeal) process, including workflow management and direct communication to all applicable parties (internal and external). The Supervisor acts as a primary point of contact for issues requiring escalation within the Inbound Phone Operations Department and ensure resolution. The Supervisor provides optimal customer service (internal and external) within applicable departmental and regulatory guidelines. This role is responsible for ensuring performance is managed and has quality, efficiency and employee development accountability. The Supervisor drives front line colleague performance, to align with departmental goals for phone service levels, Medicare D regulatory guidelines, and contractual performance guarantees.

The Inbound Phone Supervisor - Clinical Services Medicare Part D with CVS Health works in a uniquely rewarding setting that enables you to use your exceptional customer service and leadership skills. CVS Health is a pharmacy innovation company and our strategy is reinventing pharmacy. As a pharmacy innovation company and leader in the Medicare Part D field, we seek colleagues who possess strong leadership expertise and who share our purpose for helping people on their path to better health.

We offer a competitive benefit package including vacation, 10 paid holidays per year, health/dental/vision insurance, employee discounted stock purchase program, 401K, tuition reimbursement, and 20-30% employee discount at all CVS stores

Required Qualifications

• 1 year minimum of previous leadership experience

• Demonstrated ability to manage a team

Preferred Qualifications

• Previous experience leading a team of inbound phone representatives

• Call Center experience

• Previous experience in Managed Care/PBM environment

• Past experience working with MedHok and CVS Medicare Part D Coverage Determinations and Appeals


Verifiable Bachelor's degree or equivalent work experience required

Business Overview

It’s a new day in health care.

Combining CVS Health and Aetna was a transformative moment for our company and our industry, establishing CVS Health as the nation’s premier health innovation company. Through our health services, insurance plans and community pharmacists, we’re pioneering a bold new approach to total health. As a CVS Health colleague, you’ll be at the center of it all.

We offer a diverse work experience that empowers colleagues for career success. In addition to skill and experience, we also seek to attract and retain colleagues whose beliefs and behaviors are in alignment with our core values of collaboration, innovation, caring, integrity and accountability.

CVS Health is an equal opportunity/affirmative action employer. Gender/Ethnicity/Disability/Protected Veteran – we highly value and are committed to all forms of diversity in the workplace. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf and EEO IS THE LAW SUPPLEMENT at https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm . We provide reasonable accommodations to qualified individuals with disabilities. If you require assistance to apply for this job, please contact our Advice and Counsel Reasonable Accommodations team at mailto:AdviceCounsel@cvshealth.com . Please note that we only accept applications for employment via this site.

If technical issues are preventing you from applying to a position, contact Kenexa Helpdesk at 1-855-338-5609 or cvshealthsupport@us.ibm.com . For technical issues with the Virtual Job Tryout assessment, contact the Shaker Help Desk at 1-877-987-5352.