Benchmark Bartender (Grille 254) in San Antonio, Texas
Benchmark’s company culture is central to our management philosophy. The company’s stated purpose is “to provide an entrepreneurial environment where determined people dare to create, share, and build futures.
To be the “benchmark” by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey.
Job Description Summary:
The Bartender is responsible for mixing and serving drinks to guests. S/he will ensure legal age limits for all alcohol consumption. The Bartender assists in maintaining the La Cantera Resort and Spa Standards.The Bartender shall strive to provide exceptional service to both internal and external guests at all times. S/he will be responsible for exemplifying the La Cantera Resort and Spa Culture as the Employer of Choice!
Essential Job Functions:
Maintains a commitment to customer service and guest satisfaction
Mixes ingredients to prepare cocktails and other beverages according to recipe
Maintains cleanliness of walk-ins and reach-ins
Adheres to all La Cantera Resort and Spa policies
Ensures cleanliness of bar and glassware
Takes food and beverages orders, using POS system to ring items in
Ensures opening, ongoing and closing sidework is complete and signed off by a manager on duty
Counts money in cash drawers at end of shift to ensure the amounts are correct and there is adequate change
Ensures end of shift bank is balanced with appropriate procedures followed in daily drop
Obtains credit cards to begin tabs
Must ensure bookkeeping and proper payment is received
Maintains season liquor, beer and wine pars
Responsible for daily requisition completion
Properly reports tips and hours at the end of each shift using the proper documents for recording
Ensures supplies/ingredients are properly stocked before, during and after shift
Checks identification to verify age requirements for alcohol purchase/consumption
Offers menu advise and suggestions to guests
Assists the restaurant team as needed
Maintains a strong knowledge of beverage trends
Attends monthly mandatory department meeting and appropriate resort and division meetings
Resolves guest issues promptly and with great care and effectiveness
Provides general resort information for guests
Offers warm and sincere welcome/farewell for all guests of La Cantera Resort and Spa
including use of guest name & good eye contact with each guest
Maintains an up to date working knowledge of all resort amenities as well as any special events
Interacts with resort staff in a professional manner, assisting other departments with necessary information
Up sells other resort services and amenities to guests
Always maintains a professional demeanor and attitude
Communicates all pertinent information to the restaurant team
Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons). Reports all safety incidents to on-duty supervisor.
Ensures proper handling, cleaning and sanitation of equipment, china, glass and silver.
Follows through on lost and found procedures. No articles shall be removed from occupied rooms. Absolute respect for guest property should always be exercised.
Maintains a professional appearance. Follows all La Cantera Resort and Spa dress code standards
Remains alert, courteous and helpful to the guests and colleagues at all time
Associate is held accountable for all duties of this job and other duties as assigned.
Experience and Education:
High school education required
At least one year resort server experience preferred
At least one year food & beverage experience preferred
At least six months experience with POS systems preferred
At least one year bartending experience preferred
At least one year of customer service experience required
Prior hospitality experience preferred
Must be a United States citizen or possess a valid work permit
Must be at least 21 years of age
Must be able to read, write and speak English
Must be able to work well under pressure
Must be able to accurately follow instructions, both verbally and written
Must be highly detailed orientated
Must be able to work in a fast paced environment
Must have excellent listening skills
Must possesses excellent communication skills
Must be professional in appearance and demeanor
Must always ensure a teamwork environment
Ability to work a flexible schedule that may include evenings, weekends and holidays
Must have the ability to deal effectively and interact well with the guests and associates
Must have the ability to resolve problems/conflicts in a diplomatic and tactful manner
Must have a passion for creating an exceptional experience for all guests
Must be able to stand on feet throughout the shift, with intermittent periods of walking and stair climbing.
Must be able to frequently lift and carry up to 25 lbs at shoulder height
Must be able to frequently lift and carry up to 50 lbs;
Must be able to bend, squat, push and pull frequently;
Must be able to perform simple grasping, fine manipulation, squeezing, overhead reaching and repetitive hand & arm movements frequently.
BENCHMARK®, a global hospitality company, is a trailblazer in the development, management, marketing and owner‐advisory services of resorts, hotels, conference centers and exclusive private clubs. In addition to the company’ iconic Benchmark Resorts & Hotels portfolio, the Gemstone Collection is a distinctive luxury portfolio of independent hotels & resorts in highly preferred destinations.
BENCHMARK’S distinguished and proven reputation is deeply‐rooted in core values that are focused and aligned with exceeding ownership and stakeholder performance expectations. The combined portfolios feature nearly 70 unique and distinctive properties domestically and internationally. The company leadership and valued employees are passionately committed to delivering the industry’ most authentic, enchanted, soulful, vibrant, unrivaled and memory‐making experience.
BENCHMARK’S progressive “Be The Difference” culture and values are a cornerstone to the company’s nearly 40 years of extraordinary achievement and prosperity. Many properties have been recognized with the Benchmark Conference Centers® mark of meeting excellence. www.benchmarkglobalhospitality.com