House of Blues Assistant Manager - General in San Antonio, Texas
Title: Assistant General Manager
Location: The Aztec Theatre – San Antonio, TX
Who are we?
Live Nation Entertainment (NYSE-LYV) was formed by the merger of Live Nation and Ticketmaster Entertainment. We are the largest live entertainment company in the world, consisting of five businesses: concert promotion and venue operations, sponsorship, ticketing solutions, e-commerce and artist management. We seek to innovate and enhance the live entertainment experience for artists and fans: before, during and after the show. In 2009, Live Nation sold 140 million tickets, promoted 21,000 concerts, partnered with 850 sponsors and averaged 25 million unique monthly users of its e-commerce sites.
HOB Entertainment, a division of Live Nation Entertainment, offers exceptional club and theater venues nationwide. House of Blues Entertainment provides several genres of live music, from Rock, Hip Hop, Country, Rock en Español, Blues, Jazz, Reggae and Pop. House of Blues venues are also known for their southern-style cuisine, juke-joint inspired atmosphere and the World Famous Gospel Brunch.
Who are you?
Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Entertainment, our people embrace these qualities, so if this sounds like you then please read on!
Full responsibility for all aspects of venue business operations
I. Recruitment, Training and Development of Operations Department Heads/ Managers and Management Responsibilities
Actively participates in the recruitment strategy and efforts for management and Team Member positions.
Develops direct reports by communicating performance expectations and preparing/conducting timely performance appraisals.
Ensures Discipline/Termination procedures follow all HOBE guidelines
Provides conflict resolutions in a positive, effective manner
Ensures compliance with HOBE Workplace Standards to maintain a working environment that is free of discrimination and harassment
Facilitates proper communication and organization in the venue, as well as to and from the Home Office
Provides overall leadership and support for all music hall, retail and box office, and VIP room (where appropriate) staff and management by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
Manages physical facility to ensure proper maintenance and repair
Maintains positive talent relations by developing a solid understanding of the music industry, to ensure that artists and industry representatives have positive experiences in the venue
Ensures that all events, rentals , special events are executed properly, to the both guest and clients satisfaction
Complete knowledge of food and beverage operations encompassing high volume catering, alcohol service, and restaurant and high end dining
Extensive knowledge in purchasing of all types of beverages and inventory management and cost and controls of beverages
Responsible for active management of outside vendors including concessionaire, security, law enforcement and medical vendors.
Complete knowledge of contractual agreements with vendors with in Venue.
Complete knowledge of building lease and requirement within said lease.
Complete knowledge of A.B.C. and C.U.P. and municipal requirements for venue.
II. Ensures Optimal Guest Experience
Creates and maintains community and partner relations that will further the interests of the company and venue
Fosters positive guest relations/guest experiences in a manner that portrays an energetic, sympathetic image of the venue
Maintain all HOBE Standards, guidelines, policies and procedures as outlined in the Team Member Handbook and training materials
III. Enhancing Revenue/Controlling Costs
Participates in preparing annual budgets, in conjunction with GM and Home Office
Participates in developing long and short term plans for revenue growth and cost control measures
Ensure systems are in place for all cost controls/inventories and compliance to all laws and lease and contractual requirements
Ensure that all cost centers including but not limited to controllable expenses, labor and vendor agreements are overseen and within budgetary guidelines
Bachelor’s degree in business or related field
Minimum 5 years experience in a senior leadership position; hospitality, music or related business preferred
Must have extensive background in food and beverage management, labor management and vendor management.
Advanced business degree
Live music experience
Competencies and Skills Required:
Analysis and Decision Making
Advanced MS Office Skills
Advanced managerial finance
Point of Sale System
Planning and Organization
Labor management system
Advanced food knowledge
Building a Successful Team
Liquor / wine knowledge
Food sanitation procedures
Team Member Management & Development
Basic employment law knowledge
Employee theft detection
Basic construction and repair
This job description is a summary of duties which you as an employee are expected to perform in your assignment. It is by no means an all-inclusive list, rather a broad guide to expected duties. As an employee you must understand that a job description is neither complete nor permanent and may be modified at any time. At the request of management, any employee may be asked to perform additional duties, responsibilities, or projects without notice.
If the above description sounds like you and fits your background, apply online at http://www.livenation.com/careers/index.htmlto join the Live Nation Entertainment team today!
Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.
EQUAL EMPLOYMENT OPPORTUNITYLive Nation Entertainment strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
HIRING PRACTICESThe preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.
Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
Recognized two years in a row by Great Place to Work®, Live Nation Entertainment is the global leader in live entertainment and ticketing. From ground-breaking software to support our world-class platform Ticketmaster, to our mix of legendary venues and restaurants in House of Blues, to our unparalleled roster of artists supported by diverse professionals in all facets of corporate operations, we offer a world of opportunity and an array of careers across every discipline.
We recognize that our most important assets are our employees, the rock stars who keep the live experience going. Generous vacation, healthcare, and retirement benefits are just some of the great perks we offer to support our full-time, global workforce of more than 21,000. For any stage in your career, our many unique benefit programs are designed to help you live life to the fullest. We offer student loan repayment to support recent grads, six months of paid caregiver leave to support new parents (plus a baby bonus to help with expenses), and tuition reimbursement to fuel your ongoing professional development and career growth. Plus, working for the world's largest live event and ticketing company means you'll have access to concerts, festivals, sports games, and other live events through our exclusive employee ticket concierge.
There is no bigger stage for your career. See what your future looks like at Live Nation Entertainment.