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AMAZON FULFILLMENT SERVICES, INC. Principal Technical Account Manager in SALT LAKE CITY, Utah

Would you like to join one of the fastest-growing organizations within Amazon Web Services (AWS) and help customer of all industries and sizes gain the best value and service from AWS? At AWS Enterprise Support we're looking for a Principal Technical Account Manager to support our customers' creative and transformative spirit of innovation across all technologies, including Compute, Storage, Database, Data Analytics, Application-level services, Networking, Serverless and more. This is not a sales role, but rather an opportunity to be the principal technical advisor and 'voice of the customer' to large Fortune 500 and multi-national organizations.As a Principal Technical Account Manager, you will directly influence how our largest and-or most strategic Enterprise customers use AWS. You will help executives embrace agility and deliver high impact transformation. You will interface with enterprise architects to understand business drivers and assess application portfolios ensuring that cloud solutions are highly scalable, flexible and resilient. You will serve as an advocate for your customer and help shape the future roadmap of AWS services. This position will require the ability to travel 10% or more as needed.Role and Responsibilities* Develop and execute on an operational support strategy that helps our customers continue to grow and be successful on the AWS platform* Explain transformational concepts to executive decision makers and influence their technology strategy* Mentor and role model for your colleagues* Keep your technical skills honed and develop new ones, to make strong contributions in the technology community* Develop a passion for educating, training and enabling cloud solutions experts for a challenging set of customers and circumstances* Build an understanding of enterprise technology adoption* Possess exceptional customer focus and a bias for action; you must work vigorously to earn and keep customer trust while communicating a bold direction that inspires results* Exhibit a passion for operational excellence by solving customer issues while teaching customers to optimize business impactThe Principal TAM is the quintessential centerpiece of value to our Enterprise Support Customers. If you wish to be at the forefront of innovation, come join us!Basic Qualifications* 9+ years of technical engineering experience* Experience in operational parameters and troubleshooting for four (4) of the following: Compute - Storage - Networking - CDN - Databases - DevOps - Big Data and Analytics - Security - Applications Development in a distributed systems environment* Bachelor's Degree in Computer Science, Math, or related discipline required, or 11 years of equivalent work experience* 3+ years of customer facing experience leading IT transformation* Internal enterprise or external customer-facing experience as a technical lead* Experience architecting and operating solutions at scaleAmazon is an Equal Opportunity Employer .and.ndash; Minority - Women - Disability - Veteran - Gender Identity - Sexual Orientation - Age