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Kforce Customer Service Representative (Call Center) in Salt Lake City, Utah

Kforce has a large client in Salt Lake City, Utah (UT) that is seeking 8 (4 bilingual in Spanish and 4 non-bilingual) Customer Service Representatives for their call center on a temporary to hire basis.These will be full-time hours Monday-Friday.Pay: $16.75/hr Start date: ASAP Hours (Mon-Friday)

  • Have to work 8 hour shift between 6 AM - 6 PM

Job Duties:Answer 20-50 incoming calls Responsible for providing quality customer service and accurate information about depositor accounts, programs, policies and processes. Answer inquiries from customer, potential customers, financial and institutions, business partners, internal customers and others. Process telephone requests for account information and application processing and communicate results to the customer. Maintain knowledge of comparable and competitor products. Respond to email and written inquiries. Responsible for the maintenance of existing accounts. Must research, analyze, verify, reconcile and perform appropriate account actions in a timely manner in accordance with established servicing guidelines. Individuals in these positions may be focused on one or more of these activities: Financial Adjustments, Status Adjustments, Account Maintenance and Customer Communications.

  • Customer service experience

  • Possess excellent written and oral communication skills

  • Ability to multi-task

  • Open to employees coming from call center, retail, restaurant, or similar customer service environments

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual

  • rientation, gender identity, national origin, age, protected veteran status, or disability status.

Compensation Type:HoursMinimum Compensation:15.00Maximum Compensation:16.75