Extreme Networks Intern - Salem NH in Salem, New Hampshire
GTAC CO-OP Responsibilities
Providing excellent Customer Service is the primary responsibility of this job. The GTAC CO-OP for Extreme Networks troubleshoots and resolves configuration, network, and software issues, by utilizing their peer network, and extensive knowledgebase. The GTAC CO-OP will continue to develop technical expertise in areas relevant to Extreme Networks, and use that expertise to provide guidance to customers, partners and peers. A successful candidate will have excellent troubleshooting and communication skills, and must be able to handle multiple issues in an organized manner. The individual will also have the responsibility of creating and updating information in our CRM Solution and knowledge base.
Provide Support for partners and end customers via telephone, e-mail, and web
Analyze problems and identify solutions by utilizing databases of existing issues, debugging tools and simple or moderate lab simulations
Ensure escalations and handoffs are efficient by documenting cases clearly and completely
Develop subject matter expertise and train/mentor others
Required Experience and Skills:
Excellent communication skills (verbal and writing), ‘soft skills’ and problem solving capabilities
Ability to multitask several issues and projects simultaneously
User knowledge of Windows and/or LINUX operating systems
General experience with network management tools.
General knowledge of networking protocols
Examples include: xSTP (STP, RSTP, or MSTP), IGMP, PIM, LACP, SLPP, IS-IS, SPBM, OSPF, MPLS, VRRP and BGP
Ability to perform Packet capture analysis
Strong troubleshooting skills