Salem Five Bank Sr Customer Sales & Service Associate, Essex County (Teller Supervisor - Float) in Salem, Massachusetts
Salem, MA, USA
Senior Customer Sales and Service Associate (Float Sr. Teller) Department: Retail Banking Reports to: Retail Administration
If you have strong retail and management/supervisory experience and you are interested in (or curious about) exploring a career in banking, this position could be for you!
Universally trained store employee responsible for working in different stores in Essex County and for providing supervision and guidance to CSSA’s as well as opening new accounts, processing client servicing requests and processing teller transactions as needed. Provide quality customer service while selling and/or referring asset/liability/investment/insurance products, utilizing reactive and proactive sales techniques and alternative delivery technology. Schedule is 40 hours/week (Saturday and Sunday as needed).
Understanding that all divisions of the company work together for one common purpose – to deliver a consistent and distinctive customer experience to all customers. All employees must have knowledge of Salem Five’s digital banking services and are able to use, understand and describe these services.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following, however other duties may be assigned as necessary:
ENSURE ASSIGNED STORE GOALS ARE ACHIEVED:
Participates in the company’s sales program on the Teller line and Platform. Utilizes the sales process to identify customers’ and prospects’ product and service needs.
Makes financial suggestions or refers leads to other business units such as SFIS, SFBI, Mortgages and HELOC.
Accounts for sales activity and sales goals.
Addresses customer questions/issues.
Tracks all customer contact for follow-up.
Demonstrates alternative delivery options for customers.
ENSURE SERVICE QUALITY:
Be able to demonstrate a high level of proficiency with Salem Five’s digital technology offering.
Proficient with mobile smart phones and downloading applications. This includes the basics of texting, email and application management
Proficient utilizing desktop applications such as MS Office (Excel, Word, Exchange)
Proficient utilizing the Internet (mobile and desktop) to search and locate information
Embrace new and emerging technologies to support operations and customers through flexibility and the ability to learn and adapt to change
Adheres to company’s Service Standards; provides quality customer service
Lead by example.
Services customer needs on the platform; opens and closes accounts including Consumer Loans and Business Services. . ENSURE OPERATIONAL INTEGRITY:
Complies with procedures for security, audit, check cashing guidelines, government regulations and Bank policy and procedures.
Provides supervision, guidance and work assignments to CSSA’s in the absence of the store manager.
Processes all Teller transactions as well as complex operational or customer requests.
Responsible for Cash control.
Responsible for ATM settlement.
Responsible for Branch settlement.
Opens and Closes Store.
Regular attendance is essential to this position.
SUPERVISORY RESPONSIBILITIES This position has supervisory responsibilities.
QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
EDUCATION AN/OR EXPERIENCE Undergraduate and/or relevant retail sales experience; sales experience and demonstrated results; self motivated; excellent interpersonal, communication and problem solving abilities all required. Previous supervisory/management experience highly desired. 2 to 3 years in retail banking preferred, not required.
With a rich history and a strong reputation for growth, service and innovation, Salem Five offers employees a sense of stability and pride. Salem Five also offers a comprehensive salary and benefit package including health insurance and matching 401k plan. Qualified candidates may submit a resume and application online at salemfive.com/careers or mail your resume to Human Resources, 210 Essex Street, Salem, MA 01970.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
Posted: December 6, 2019