Deloitte Quality Assurance/Quality Control Manager - Sacramento in Sacramento, California
Quality Assurance Manager
Do you enjoy working with cutting edge technology to solve tough problems? Our Technology group is comprised of deeply passionate and experienced professionals who guide clients through their most complex technology challenges. If you are seeking a role that offers you the opportunity to work with GPS clients through critical issues, consider a career in Deloitte s GPS Technology practice.
Work you ll do
As a Quality Assurance Manager in the Technology group you will:
Introduce and oversee a continuous improvement Quality Assurance program
Responsible for collecting and analyzing the results and transmitting the results and any recommended actions (including tightening of service levels) to the PM and Program Manager.
Serve as senior Program Quality Assurance Manager
Manage the development and application of QA policies and procedures
Maintain all quality control documentation
Coordinate all QA issues with the executive management
Coordinate and implement QA related document and change control
Evaluate System performance data and report Problems to appropriate team; verify corrective action
Monitor Customer satisfaction
Assist with design and implementation of acceptance testing procedures
Provide expertise on engagements related but not limited to Systems Implementation, Operations & Maintenance, Helpdesk Operations, Software Application Development and Maintenance
Perform analysis to diagnose client issues as well as the assessment of client issue analyses performed by more junior personnel
Execute a portion of the project scope, and provide strong subject matter expertise to the tasks or workstreams you support
Demonstrate a strong understanding of the client environment and overall project scope
Transparency, innovation, collaboration, sustainability: these are the hallmark issues shaping government initiatives today. Deloitte s GPS practice is passionate about making an impact with lasting change. Carrying out missions in the GPS practice requires fresh thinking and a creative approach. We collaborate with teams from across our organization in order to bring the full breadth of Deloitte, its commercial and public sector expertise, to best support our clients. Our aspiration is to be the premier integrated solutions provider in helping to transform the GPS marketplace.
Our Technology team works with clients to help them develop custom software solutions, manage their applications and databases, and provide strategic recommendations to help them optimize their businesses operations, processes, and performance.
5 or more years of experience as a QA/QC Manager
8 or more years of experience with front and backend testing.
5 or more years of consulting and/or industry experience
3 or more years experience directing multiple team members towards deliverable and milestone objectives with confidence
2 or more years of experience using Jira and Confluence
Ability to obtain and maintain the required clearance for this role
Limited immigration sponsorship may be available.
Ability to work independently and autonomously
Problem solving and troubleshooting skills with experience exercising mature judgment
Strong communication skills, both written and oral
Excellent teamwork and interpersonal skills
Prior professional services or government consulting experience
Bachelor s Degree
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
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Category: Management Consulting
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