Cisco Regional Buying Service Manager, US and Canada in RTP, North Carolina
Regional Buying Service Manager, US and Canada
Location: RTP, North Carolina, US
Area of Interest Business Strategy and Operations
Job Type Professional
Technology Interest *None
Job Id 1269844
What You'll Do
You have a deep understanding of procurement operations, business challenges, and the ability to translate them into solutions. Responsibilities include:
Regional Relationship Management
Building and keeping the relationships with regional and global stakeholders and business functions to identify business requirements including legal, tax, category, finance, supplier enablement, etc.
Partner with SAP Spend Management COE, Business Architecture and Country Enablement to translate business requirements into functional system design documentation
Track and analyze business functions’ feedback to build new business requirements (e.g. surveys results, case management C-SAT, reported escalations or process exceptions)
Partner with Change Management to update documentation based on business functions/end-users' feedback
End Users/business profiles identification for targeted training and testing
Teamwork with cross-regional and services to keep alignment and standardization.
Regional Service Governance
Execute the processes as part of the service
Regular reporting as part of Regional Operational Service Review of the critical metrics which includes: current volume drives, forecasted volume drivers (new release impact forecast), volume drive risk and concerns; regional Quality of the service which includes case metrics and plan improve quality metrics (if applicable); Productivity metrics including processes cycle times, time to value, capacity utilization; Customer Experience reported from case management scoring and survey results
Lead the resources who support processes in the region, includes current staffing model and future staffing model to align with service roadmap; govern physical & IT security with vendor providing manages service (access validation, assets, application data access); and assessment of training progress and quality scores for new joiners
Responsible for validation of the process and controls accuracy in the region, includes quality assessment of the controls and process (internal audits); processes specific to the regional requirements created and kept up to date; driving incremental process improvement to bring efficiency gains and reduce costs; all processes improvement must be planned and documented incl. benefit/value; and implementation of the new controls defined in partnership with Risk and Compliance COE.
Regional Operational Readiness
- Responsible for preparing the regions for new system releases, process changes and new controls including capability assessment impact and benefit to the region and countries; identification of stabilization risks and mitigation plans; future staffing model incl. skills assessment and training plan (see regional capability governance under managing resources); involvement in testing for documented business requirements and co-ordination with end users/business functions and partners; and documenting all changes in updated process maps and desktop procedures incl. audit procedures
Additional responsibilities and duties:
Reprioritize work with limited direction and strive to complete additional projects/tasks as assigned
Benchmark the processes and provide recommendations for improvements and standardization
Who You'll Work With
Cisco Buying Services are global partners to stakeholders to procure indirect goods and services at optimal cost conforming to the highest quality standards, with shorter time to delivery through standard buying, tools methods and terms aligned with Cisco policies, practices and business controls.
You will work closely with a wide variety of stakeholders and multi-functional teams (e.g. finance, invoicing, tax, risk and compliance, category and supplier management) to execute Buying Services strategy in the regions, standardize and improve the service, and mitigate risk for Cisco. You will report to the Service Owner of Buying Services, Global Procurement Services.
Who You Are
You have an Agile mindset. You have superb communication (oral and written), negotiation skills, strong analytical skills with strong business insight. Your presentation skills are strong with an ability to craft and handle documents as well as present to leadership at all levels. You have a customer-focused approach with attention to detail. You're experienced with working in a large, complex multi-location organization. You are creative, ambitious, and a self-starter.
Bachelor’s Degree plus 10 years of expertise in the procurement environment, with demonstrated ability and technical expertise in procurement operations or procure-to-pay process management in the US and Canada region
Strong knowledge of end to end procure-to-pay process
Solid understanding of procure-to-pay KPI’s
Consistent record of success as a procurement manager, procure-to-pay lead or regional procurement operations’ lead
Knowledge of buying process, systems, financial and tax requirements in the region
Knowledge of SAP Ariba system; Working knowledge of MS Office
European / Global experience considered favorable
Procurement qualification is desired (e.g. CIPS, CPP)
Six Sigma Certification is favorable
#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here’s how we do it.
We embrace digital and help our customers implement change in their digital businesses. Some may think we’re “old” (30 years strong!) and only about hardware, but we’re also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do – you can’t put us in a box!
But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take the difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward.
So, you have colorful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified individuals will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
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