Cisco Customer Success Engineer (CSS) - Security in RTP, North Carolina
Customer Success Engineer (CSS) - Security
Location: RTP, North Carolina, US
Additional Location(s) Richardson, TX
Area of Interest Customer Experience
Job Type Professional
Technology Interest Security
Job Id 1273348
What You’ll Do
The new Customer Success Specialist ( C SS) rolefocused on Security Solutions is a highly visible, strategic position workingwithcustomers to accelerate deliverables and drive business outcomes.
TheCSSis an expert on their aligned product or architecture. Their mission to is to help the customer move to the nextphase of the customer lifecycle and to visualize their future in the lifecycle.TheCSS helps customers adopt and expand Ciscosolutions by showing impact on the customer’s business goals. Maintaining an end-to-end lens, theCSS will partner closely with others (customer success executives, salesaccounts teams, delivery teams, etc.) to provide the best-possible experience for the customervia the delivery of Customer Experience Accelerators and Ask the Experts that help customers advance through critical steps in the adoption process.
This role resides within the Cisco Customer Experience(CX)organization, one of Cisco’s fastest growing teams.
Who You’ll Work With
TheCSS willbuild deep relationships with customers,partners, andthe extended Cisco account team membersin achieving their goals. The role will:
Deliver1:1CustomerConsultations,Accelerators and ATX (Ask-the-Expert)sessionsto a diverse set of customerswith a goal of driving solution adoption and attaining customer business outcomes.
Tailor deliverablesbased on customer needswith scope and on-time engagement.
Contributes to the customer community digital spaces.
Contributesto product and offer improvement by providing lifecycle feedback to CX Product Management and CX Success Programs Teams
Inspire customers to make tactical and strategic deployment decisions
Collaborate with Account teams, CS, Partners to improve customer adoption, address product concerns.
Responsible for evangelizing the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers
Drive adoption and expansion of Cisco products by highlighting feature opportunities, winning use cases, and relevant strategies to customers
Our team knows that in engineering and customer success, you can only be successful together, so we emphasize a culture of helping each other, working together, winning together and having fun together.
Who You Are
Customer Obsessed : Proactively understands customer needs and aligns architectural and vertical expertise to cross-functional teams to drive alignment on decisions that enhance customer value.
Technical Guru : Deep technical knowledge with ability to understand and connect customer use cases/plans with Cisco solutions and how Cisco solutions can be optimally applied in a customer’s environment to accelerate customer value
Cross-Team Collaborator & Influencer –work across internal and external teams of all levels to proactively inspire technical implementation decisions and work towards common goal. Ability to operate and interact with customers in a remote / virtual environment
Business Aware - Strong business acumen,clear understanding ofhigh-level business landscape including key strategic priorities, processes, and competitive marketplace. You can connect technology solutions to business outcomes
Deep Domain Expertise: Expert with domain and industry deep technical knowledge of specialization architectures and customer stories.
Results Oriented : Interest in and proven execution ability with relevant technologies and customer outcomes.
Responder : Skilled at issue management and managing customer expectations.
Effective Communicator : Delivers complex information in a confident and convincing manner, appropriate to a diverse audience that produces clarity and impact.
2-3 years of experience in technical consulting or direct customer interfacing/engagement role
Deep technical knowledgeinthe CiscoSecurity Architectureportfolio–Network, Application Endpoint and Cloud Security solutions along with Security Management.
Experience deploying and troubleshootingCiscosecurity solutions.
Knowledgein NGFW, ISE, AMP, VPN, IPS, Web and Email Security, Umbrella, Stealthwatch, network segmentation, security management, cloud security, etc. – experience in 2-3 of the technologies listed are desired.
Understandingofnetwork automation and application development
CCNP / CCDP/ CCIE or equivalent strongly preferred
BSDegree inEngineering, Computer Sciencepreferred
If you are looking for hands-on involvement in crafting the future direction of Cisco and Customer Experience, we have a place for you.
At Cisco, each person brings their unique talents to work as a team and make a difference.
Yes, our technology changes the way the world works, lives, plays and learns, but our edge comes from our people.
We connect everything – people, process, data and things – and we use those connections to change our world for the better.
We innovate everywhere - From launching a new era of networking that adapts, learns and protects, to building Cisco Services that accelerate businesses and business results. Our technology powers entertainment, retail, healthcare, education and more – from Smart Cities to your everyday devices.
We benefit everyone - We do all of this while striving for a culture that empowers every person to be the difference, at work and in our communities.
Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.
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